Page 2 of 4
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 20 Sep 2023, 08:09
by dataonly
Cannot perform photo backup, TNAS mobile 3 ver.3.2.25 crashed when trying to backup photos
TNAS running the latest update 5.167-00214 for F5-221, just did the update 13 hours ago
Mobile device - iphone 11 proMax, ios 16.6.1
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 20 Sep 2023, 09:39
by TMtina
Please try to reinstall the TNAS mobile 3 application.
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 20 Sep 2023, 18:28
by ostaporomo
Hello! The color of the "confirm" button does not change to blue. I waited for 7 minutes.
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 20 Sep 2023, 18:44
by TMtina
Hello! Please answer my question: "What is your TOS system version?"
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 20 Sep 2023, 21:09
by ostaporomo
Please forgive me, I thought I included this information in the first post. Version TOS - 5.1.67
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 21 Sep 2023, 19:50
by dataonly
Deleted and reinstalled the app and same issue
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 22 Sep 2023, 08:56
by TMtina
Please provide a screen recording of the problem and send it to: support_cn(at)terra-master.com. Also, what language is your mobile phone system using?
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 22 Sep 2023, 11:38
by dataonly
TMtina wrote: ↑22 Sep 2023, 08:56
Please provide a screen recording of the problem and send it to: support_cn(at)terra-master.com. Also, what language is your mobile phone system using?
I have just send the screen recording to your support team, please check and follow up. Thanks
Phone system is in English.
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 22 Sep 2023, 16:08
by TMtina
We have received your email and we will verify it! How many photos and videos do you have on your phone?
Re: TNAS mobile 3 ver.3.2.25 bug report
Posted: 22 Sep 2023, 19:50
by dataonly
TMtina wrote: ↑22 Sep 2023, 16:08
We have received your email and we will verify it! How many photos and videos do you have on your phone?
Thanks, I need to backup all files as I need to free space on my phone.
Lots, close to 190Gb, does it matter?