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Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 19 Nov 2023, 18:07
by Overlawd
Yes, I have TNAS Mobile3 - 3.2.31 installed. I have no other version installed.
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 19 Nov 2023, 18:37
by TMtina
What is the result of entering 192.168.1.2 in the browser?
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 19 Nov 2023, 20:12
by Overlawd
See attached. I am using Brave on iOS 15.8. On my desktop I use the browser to access the NAS and I use the same IP, just with the port added.
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 19 Nov 2023, 20:51
by TMtina
What is your port number?
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 19 Nov 2023, 20:56
by Overlawd
8686
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 20 Nov 2023, 11:36
by TMzethar
From the screenshot you provided, it seems that your TNAS has not been initialized yet. Please use the TNAS PC on your PC to search for TNAS and follow the quick installation guide to complete the initialization.
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 20 Nov 2023, 13:45
by Overlawd
This NAS has been setup with disks on its bays, applications installed, etc and has been running for over a year. If i enter the IP address and port from my desktop and my mobile phone browser, I can access the NAS desktop, applications, shared folders, file explorer, etc. It's the mobile app that says that hasn't been initialized. Doesn't initialized means that it hasn't been setup yet?
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 21 Nov 2023, 17:00
by TMzethar
Please try to delete the device record or reinstall TNAS mobile app.
Please log in with TNAS PC or open TOS on your browser, do you see the same phenomenon?
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 21 Nov 2023, 23:23
by Overlawd
@TMzethar
I have done so and used TNAS PC and same result. Nas stated as unitialized and when I click Login via TNAS PC, I get the message "Your TNAS device is operating normally. You need to configure the network parameters correctly to access the system page."
Re: TNAS mobile 3.2.25 for iOS Officially Launched
Posted: 22 Nov 2023, 17:52
by TMzethar
Sorry, we are currently unable to further determine the specific cause.
You can try logging in to SSH.
viewtopic.php?f=78&t=2350
If you can successfully log in SSH, you can contact the technical support email or the customer service window on the right side of the official website homepage. We will arrange for an engineer to remotely assist you.
If you are unable to log in to SSH and we cannot observe any further information, you can consider reinstalling TOS to fix some unknown exceptions:
viewtopic.php?f=76&t=423