TerraMaster Forum

Please upgrade the TOS to 4.1.30 Manually.
Upgrade software: http://dl.terra-master.com/cn/TOS_A1.0_ ... 061204.bz2
If still the same problem, please inform us.

Hello,
I'm still having the issue even at 4.1.30

It seems that it has nothing to do with the replacement of the cable modem.The problem should be on the phone or app.
Please try:

1. Check whether TNAS mobile app has permission to use mobile data.
2. Clear the app’s cache and delete data in the app settings, and then search, connect and log in while using mobile phone data.
3. If the login error persists, use IP+port 8181 to search and log in when there is a static Internet IP, or search and log in through DDNS+port 8181 when there is no Internet static IP.

Hello,
I misread the post. My issue is not with the android app but with the device itself. The device always told me that the internet is disconnected. I used internal DNS server, 8.8.8.8 or the router address and the TNAS always showed as internet disconnected.

To connect the NAS to internet, please do as follows:
Go to TOS Control Panel – Network Services – Network – Network Interface – Click on LAN 1 and click on Edit – choose Use network settings below
Please set the IP address according to these of your computer. The 1st 3 digits (below is 10.18.8) should be the same as these of your computer. The 4th digit (below is 102) should be the one that is not occupied by others.
“Subnet mask” and “Default gateway” should be the same as these of your computer’s.