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Re: F2-220 won't get IP address
Posted: 22 Dec 2020, 21:54
by TMzethar
Is the network discovery service enabled on your computer？
Re: F2-220 won't get IP address
Posted: 23 Dec 2020, 00:17
by sNuzerino
TMzethar wrote: ↑22 Dec 2020, 21:54
Is the network discovery service enabled on your computer？
It is. I can see every network device in my network. I tried a different laptop too, and an android phone. The NAS won't appear either in the router's table of devices connected to it.
Re: F2-220 won't get IP address
Posted: 23 Dec 2020, 01:37
by sNuzerino
sNuzerino wrote: ↑23 Dec 2020, 00:17
TMzethar wrote: ↑22 Dec 2020, 21:54
Is the network discovery service enabled on your computer？
It is. I can see every network device in my network. I tried a different laptop too, and an android phone. The NAS won't appear either in the router's table of devices connected to it.
Update, the NAS no longer powers on. When I plug the cord it doesn't turn on as it used to. The LED turns on for a milisec and then turns off. Pressing the power button does nothing. I am going to contact Amazon and request a new device because this one is clearly damaged.
Re: F2-220 won't get IP address
Posted: 23 Dec 2020, 14:23
by TMSupport
You can take a small video to show the not booting issue, and send us your order number by email, we will arrange a replacement for you after checking. By the way, are you using the original power supply?