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Re: CPU at 100%

Posted: 04 Feb 2021, 18:50
by Tricky
CPU reporting high usage seems to be a problem with some of the TOS updates its happened several times over various updates I have seen, it frequently yet cannot find any processes adding to that percentage of use, have a search you will find lots of post moaning about this problem.

Re: CPU at 100%

Posted: 04 Feb 2021, 19:37
by Hardfecx
wich Nas model do you have?

Re: CPU at 100%

Posted: 05 Feb 2021, 02:53
by justsimon
Tricky wrote: 04 Feb 2021, 18:50 CPU reporting high usage seems to be a problem with some of the TOS updates its happened several times over various updates I have seen, it frequently yet cannot find any processes adding to that percentage of use, have a search you will find lots of post moaning about this problem.
I've reinstalled the Google Drive and I'll see what I can find when it starts crashing things again.
Hardfecx wrote: 04 Feb 2021, 19:37 wich Nas model do you have?
I have an F5-420.
Is this problem model-dependent?

Re: CPU at 100%

Posted: 05 Feb 2021, 03:09
by Tricky
Mine is the F5-221 and I don't think it model dependent more software dependent as I have loaded at least three TOS versions that exhibit this behaviour the main CPU/memory display does not report the true usage.

Re: CPU at 100%

Posted: 05 Feb 2021, 03:15
by justsimon
All services on the NAS have just frozen, I can't even load the TOS web interface.

When it happened the other day, i was on 4.2.08, yesterday I updated to 4.2.09, so unfortunately no change.

It's a shame, I'd like to have an easy local backup/sync solution of my Google Drive.

Re: CPU at 100%

Posted: 05 Feb 2021, 09:17
by justsimon
Aaaand moments after that last post, my APs disconnected.

Once everything came back I uninstalled the Google Drive app again and no problems.

Re: CPU at 100%

Posted: 01 Mar 2021, 23:35
by sianderson
while my CPU is not at 100% it does seem to be fairly constant at over 60% with two instances of NASIPS running, can TM comment on what this process actually belongs to?

a reboot seems to have settled it down to average around 4% total, and theres just one instance running that isnt consuming the cpu

Re: CPU at 100%

Posted: 02 Mar 2021, 09:44
by RyanYang
{L_BUTTON_AT}justsimon
Hi, Is it possible to let our engineer check it remotely? You can send an email to our tech team:viewtopic.php?f=75&t=608

Re: CPU at 100%

Posted: 02 Mar 2021, 09:55
by justsimon
Hi Ryan,

It is possible.
Though have you done any testing in-house yet?
If one of you set it up on a test NAS, I'd have thought you'd see the same issue.

Re: CPU at 100%

Posted: 02 Mar 2021, 10:01
by RyanYang
Hi, Justsimon

We will try.

I believe the technicians will find out the reason after remote for you.