TerraMaster Forum

Hi， To connect the NAS to internet, please do as follows: Go to TOS Control Panel – Network Services – Network – Network Interface – Click on LAN 1 and click on Edit – choose Use network settings below Please set the IP address according to these of your computer. The 1st 3 digits (below is 10.18.8) should be the same as these of your computer. The 4th digit (below is 102) should be the one that is not occupied by others. “Subnet mask” and “Default gateway” should be the same as these of your computer’s. Such as： Your computer connects internet PC Configuration: IP: 192.168.0.50 netmask:255.255.255.0 Gateway: 192.168.0.1 DNS1: 8.8.8.8 DNS2: 4.4.4.4 TNAS: IP: 192.168.0.9 netmask:255.255.255.0 Gateway: 192.168.0.1 DNS1: 8.8.8.8 DNS2: 4.4.4.4 Have you opened a network proxy, can you provide screenshots of some network settings? Or you can send an email to our support team and our engineers will solve it remotely for you.

Make sure your firewall doesn't not block your TNAS device from connecting to our server.

sorry its late been busy but have done that and still nothing i also wiped the hdd and re installed

Is it possible to let our engineer check it remotely? Can’t troubleshoot it directly,you can send an email to our tech team to confirm it.