[Help] D6-320 disconnects

USB RAID storage for photographers, music producers, movie collectors
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gelsemap
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Joined: Yesterday, 21:50
Netherlands

[Help] D6-320 disconnects

Post by gelsemap »

I recently bought a Terramaster TDAS6-320 for my homelab as a storage unit for my NAS. I connected it over USB A to C on my Minisforum MS-01. The minisforum is running Proxmox 9.2.26.

The enclose currently contains 4 disks. of all 4 out of the 2 lights 1 is on and every few seconds the 2nd light turns on of one of the bays (top row, most right), however after some time it moves to another drive and back and forth.

Quircks are active, instead of uas it is using usb-storage
Running on Linux proxmox03 7.0.14-28-pve #2 SMP PREEMPT_DYNAMIC PMX 7.0.14-28 (2026-11-02T11:54Z) x86_64 GNU/Linux

Code: Select all

~# lsusb -tv
 
/:  Bus 004.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/4p, 10000M
    ID 1d6b:0003 Linux Foundation 3.0 root hub
    |__ Port 001: Dev 021, If 0, Class=Hub, Driver=hub/4p, 10000M
        ID 0bda:0420 Realtek Semiconductor Corp. 
        |__ Port 001: Dev 023, If 0, Class=Mass Storage, Driver=usb-storage, 10000M
            ID 174c:235c ASMedia Technology Inc. 
        |__ Port 003: Dev 022, If 0, Class=Hub, Driver=hub/4p, 10000M
            ID 0bda:0420 Realtek Semiconductor Corp. 
            |__ Port 001: Dev 026, If 0, Class=Mass Storage, Driver=usb-storage, 10000M
                ID 174c:235c ASMedia Technology Inc. 
            |__ Port 003: Dev 024, If 0, Class=Mass Storage, Driver=usb-storage, 10000M
                ID 174c:235c ASMedia Technology Inc. 
        |__ Port 004: Dev 025, If 0, Class=Mass Storage, Driver=usb-storage, 10000M
            ID 174c:235c ASMedia Technology Inc.
Connect works:
Nov 11 14:38:42 proxmox03 kernel: usb 3-1: new high-speed USB device number 34 using xhci_hcd
Nov 11 14:38:43 proxmox03 kernel: usb 3-1: New USB device found, idVendor=0bda, idProduct=5420, bcdDevice= 0.01
Nov 11 14:38:43 proxmox03 kernel: usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Nov 11 14:38:43 proxmox03 kernel: usb 3-1: Product: 4-Port USB 2.0 Hub
Nov 11 14:38:43 proxmox03 kernel: usb 3-1: Manufacturer: TerraMaster
Nov 11 14:38:43 proxmox03 kernel: hub 3-1:1.0: USB hub found
Nov 11 14:38:43 proxmox03 kernel: hub 3-1:1.0: 4 ports detected
Nov 11 14:38:43 proxmox03 kernel: usb 4-1: new SuperSpeed Plus Gen 2x1 USB device number 21 using xhci_hcd
Nov 11 14:38:43 proxmox03 kernel: usb 4-1: New USB device found, idVendor=0bda, idProduct=0420, bcdDevice= 0.01
Nov 11 14:38:43 proxmox03 kernel: usb 4-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Nov 11 14:38:43 proxmox03 kernel: usb 4-1: Product: 4-Port USB 3.0 Hub
Nov 11 14:38:43 proxmox03 kernel: usb 4-1: Manufacturer: TerraMaster
Nov 11 14:38:43 proxmox03 kernel: hub 4-1:1.0: USB hub found
Nov 11 14:38:43 proxmox03 kernel: hub 4-1:1.0: 4 ports detected
Nov 11 14:38:43 proxmox03 kernel: usb 3-1.3: new high-speed USB device number 35 using xhci_hcd
Nov 11 14:38:43 proxmox03 kernel: usb 3-1.3: New USB device found, idVendor=0bda, idProduct=5420, bcdDevice= 0.01
Nov 11 14:38:43 proxmox03 kernel: usb 3-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Nov 11 14:38:43 proxmox03 kernel: usb 3-1.3: Product: 4-Port USB 2.0 Hub
Nov 11 14:38:43 proxmox03 kernel: usb 3-1.3: Manufacturer: TerraMaster
Nov 11 14:38:43 proxmox03 kernel: hub 3-1.3:1.0: USB hub found
Nov 11 14:38:43 proxmox03 kernel: hub 3-1.3:1.0: 4 ports detected
Nov 11 14:38:43 proxmox03 kernel: usb 4-1.3: new SuperSpeed Plus Gen 2x1 USB device number 22 using xhci_hcd
Nov 11 14:38:44 proxmox03 kernel: usb 4-1.3: New USB device found, idVendor=0bda, idProduct=0420, bcdDevice= 0.01
Nov 11 14:38:44 proxmox03 kernel: usb 4-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Nov 11 14:38:44 proxmox03 kernel: usb 4-1.3: Product: 4-Port USB 3.0 Hub
Nov 11 14:38:44 proxmox03 kernel: usb 4-1.3: Manufacturer: TerraMaster
Nov 11 14:38:44 proxmox03 kernel: hub 4-1.3:1.0: USB hub found
Nov 11 14:38:44 proxmox03 kernel: hub 4-1.3:1.0: 4 ports detected
Nov 11 14:38:57 proxmox03 kernel: usb 4-1.1: new SuperSpeed Plus Gen 2x1 USB device number 23 using xhci_hcd
Nov 11 14:38:57 proxmox03 kernel: usb 4-1.1: New USB device found, idVendor=174c, idProduct=235c, bcdDevice= 1.00
Nov 11 14:38:57 proxmox03 kernel: usb 4-1.1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
Nov 11 14:38:57 proxmox03 kernel: usb 4-1.1: Product: TDAS
Nov 11 14:38:57 proxmox03 kernel: usb 4-1.1: Manufacturer: TerraMaster
Nov 11 14:38:57 proxmox03 kernel: usb 4-1.1: SerialNumber: WD-SERIAL
Nov 11 14:38:57 proxmox03 kernel: usb 4-1.1: UAS is ignored for this device, using usb-storage instead
Nov 11 14:38:57 proxmox03 kernel: usb-storage 4-1.1:1.0: USB Mass Storage device detected
Nov 11 14:38:57 proxmox03 kernel: usb-storage 4-1.1:1.0: Quirks match for vid 174c pid 235c: 800000
Nov 11 14:38:57 proxmox03 kernel: scsi host0: usb-storage 4-1.1:1.0
Nov 11 14:38:58 proxmox03 kernel: usb 4-1.3.3: new SuperSpeed Plus Gen 2x1 USB device number 24 using xhci_hcd
Nov 11 14:38:58 proxmox03 kernel: usb 4-1.3.3: New USB device found, idVendor=174c, idProduct=235c, bcdDevice= 1.00
Nov 11 14:38:58 proxmox03 kernel: usb 4-1.3.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
Nov 11 14:38:58 proxmox03 kernel: usb 4-1.3.3: Product: TDAS
Nov 11 14:38:58 proxmox03 kernel: usb 4-1.3.3: Manufacturer: TerraMaster
Nov 11 14:38:58 proxmox03 kernel: usb 4-1.3.3: SerialNumber: WD-SERIAL
Nov 11 14:38:58 proxmox03 kernel: usb 4-1.3.3: UAS is ignored for this device, using usb-storage instead
Nov 11 14:38:58 proxmox03 kernel: usb-storage 4-1.3.3:1.0: USB Mass Storage device detected
Nov 11 14:38:58 proxmox03 kernel: usb-storage 4-1.3.3:1.0: Quirks match for vid 174c pid 235c: 800000
Nov 11 14:38:58 proxmox03 kernel: scsi host1: usb-storage 4-1.3.3:1.0
Nov 11 14:38:58 proxmox03 kernel: scsi 0:0:0:0: Direct-Access TerraMas TDAS 0 PQ: 0 ANSI: 6
Nov 11 14:38:58 proxmox03 kernel: sd 0:0:0:0: Attached scsi generic sg0 type 0
Nov 11 14:38:58 proxmox03 kernel: sd 0:0:0:0: [sda] Very big device. Trying to use READ CAPACITY(16).
Nov 11 14:38:58 proxmox03 kernel: sd 0:0:0:0: [sda] 23437770752 512-byte logical blocks: (12.0 TB/10.9 TiB)
Nov 11 14:38:58 proxmox03 kernel: sd 0:0:0:0: [sda] 4096-byte physical blocks
Nov 11 14:38:58 proxmox03 kernel: sd 0:0:0:0: [sda] Write Protect is off
Nov 11 14:38:58 proxmox03 kernel: sd 0:0:0:0: [sda] Mode Sense: 43 00 00 00
Nov 11 14:38:58 proxmox03 kernel: sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
Nov 11 14:38:59 proxmox03 kernel: sda: sda1
Nov 11 14:38:59 proxmox03 kernel: sd 0:0:0:0: [sda] Attached SCSI disk
...etc.. For all 4 drives

I have a virtualized Truenas SCALE (goldeneye, up to date). the 3 large disks are part of a ZFS pool, the small one is a single pool.
Disks are passed through based on their ID.

Code: Select all

qm set <vmid> -scsi4 /dev/disk/by-id/ata-WesternDigitalRed12TB,serial=serial
Then, I believe as part of a scrub, high intensity traffic of 250Mb per disk, something happens that causes the disks and terramaster to disconnect and truenas losing their disks. On the proxmox I see this in the logs:

Nov 11 14:46:36 proxmox03 kernel: usb 4-1-port4: Cannot enable. Maybe the USB cable is bad?
Nov 11 14:46:36 proxmox03 kernel: scsi_io_completion_action: 3 callbacks suppressed
Nov 11 14:46:36 proxmox03 kernel: sd 2:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK cmd_age=4s
Nov 11 14:46:36 proxmox03 kernel: sd 2:0:0:0: [sdc] tag#0 CDB: Read(16) 88 00 00 00 00 00 13 15 f5 28 00 00 08 00 00 00
Nov 11 14:46:36 proxmox03 kernel: blk_print_req_error: 3 callbacks suppressed
Nov 11 14:46:36 proxmox03 kernel: I/O error, dev sdc, sector 320206120 op 0x0:(READ) flags 0x4000 phys_seg 108 prio class 2
Nov 11 14:46:36 proxmox03 kernel: sd 2:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK cmd_age=0s
Nov 11 14:50:08 proxmox03 kernel: usb 4-1.3-port2: Cannot enable. Maybe the USB cable is bad?
Nov 11 14:50:09 proxmox03 kernel: usb 4-1-port1: Cannot enable. Maybe the USB cable is bad?
Nov 11 14:50:13 proxmox03 kernel: usb 4-1.3-port1: Cannot enable. Maybe the USB cable is bad?

I've already updated the firmware as per your instructions.
cables used are from Terramaster
Please advise.
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User avatar
TMroy
TM Support
Posts: 3139
Joined: 10 Mar 2020, 14:04
China

Re: [Help] D6-320 disconnects

Post by TMroy »

gelsemap wrote: ↑Yesterday, 22:18
First, you need to rule out whether the USB ports on your Minisforum host can provide a stable connection. We have received multiple reports indicating that on certain models from Minisforum, Beelink, and GMKtec, USB connections become unstable under high load. To verify, you can connect the D6-320 to a Mac or to a host from brands such as Dell or Lenovo and see whether the issue persists.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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