[Help] TerraPhotos

TerraMaster AI photo management tool
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big47
Posts: 9
Joined: 29 Oct 2026, 18:41
Russia

[Help] TerraPhotos

Post by big47 »

Все что запускается через окна в TerraPhotos нельзя закрыть через крестик. В приложении TerraPhotos при открытии фото не возможно закрыть файл через крестик, нужно обновлять страницу. Последняя прошивка и версия программы.
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TMzethar
TM Support
Posts: 3101
Joined: 27 Oct 2020, 16:43

Re: [Help] TerraPhotos

Post by TMzethar »

Could you please tell us your TNAS model and TOS version? Also, what browser are you using?
Would switching to a more widely used browser resolve this issue?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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big47
Posts: 9
Joined: 29 Oct 2026, 18:41
Russia

Re: [Help] TerraPhotos

Post by big47 »

F2-425+, tos7 ,Chrome
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big47
Posts: 9
Joined: 29 Oct 2026, 18:41
Russia

Re: [Help] TerraPhotos

Post by big47 »

В других браузерах тоже самое
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TMzethar
TM Support
Posts: 3101
Joined: 27 Oct 2020, 16:43

Re: [Help] TerraPhotos

Post by TMzethar »

Could you please provide a screenshot to illustrate the issue?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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big47
Posts: 9
Joined: 29 Oct 2026, 18:41
Russia

Re: [Help] TerraPhotos

Post by big47 »

Image

Image
Невозможно закрыть окна в приложении
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TMroy
TM Support
Posts: 3138
Joined: 10 Mar 2020, 14:04
China

Re: [Help] TerraPhotos

Post by TMroy »

big47 wrote: ↑Today, 03:51
Are you using a ddns remote access?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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big47
Posts: 9
Joined: 29 Oct 2026, 18:41
Russia

Re: [Help] TerraPhotos

Post by big47 »

Да, через crazedns на роутере netcraze ultra, но это подключение происходит в домашней сети
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big47
Posts: 9
Joined: 29 Oct 2026, 18:41
Russia

Re: [Help] TerraPhotos

Post by big47 »

Проверил через подключение по ip адресу.Закрытие работает, тогда вопрос почему не работает по dns?
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big47
Posts: 9
Joined: 29 Oct 2026, 18:41
Russia

Re: [Help] TerraPhotos

Post by big47 »

При разном подключении не открывается полноценное меню настройки, прикладываю скрины.
Image

Image
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