TOS 7.0.1298 (x86) Official Release Update

Official news about TOS, mobile app, PC app updates or beta releases.
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EriChan
TM Support
Posts: 425
Joined: 06 Jan 2026, 12:27
China

Re: TOS 7.0.1298 (x86) Official Release Update

Post by EriChan »

Tonio83 wrote: ↑17 Oct 2026, 18:32
Thank you for the detailed description and test results.

Hosting the Active Directory Domain Controller inside a VM on the same NAS creates a boot-order timing dependency:
When the NAS powers on, TOS initializes its network and domain integration services while the Windows Server VM is still booting up. Because the DC and its DNS service are temporarily unreachable during this phase, the system's initial domain validation fails.

To help us evaluate and address this:

1.Reconnection behavior:

Once the Windows Server VM has fully booted and is responsive on the network, does simply toggling the Domain switch (disable and re-enable) in Control Panel restore the connection, or are you required to re-enter domain administrator credentials to perform a full rejoin?

2.DNS Configuration:

Ensure the NAS network interface is configured with the DC’s static IP as the primary DNS, and check if a secondary DNS server is present.

Next Step:

Please generate and download a system report via TOS Desktop > Support & Help > Issue Report and send it to support(at)terra-master.com, including a link to this forum thread. We will inspect the domain service logs and submit this scenario to our R&D team to evaluate an automated retry/reconnect mechanism for domain services when the DC is temporarily offline during boot.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Tonio83
Posts: 5
Joined: 29 Jul 2025, 20:47
France

Re: TOS 7.0.1298 (x86) Official Release Update

Post by Tonio83 »

EriChan wrote: ↑17 Oct 2026, 22:00
Tonio83 wrote: ↑17 Oct 2026, 18:32
Thank you for the detailed description and test results.

Hosting the Active Directory Domain Controller inside a VM on the same NAS creates a boot-order timing dependency:
When the NAS powers on, TOS initializes its network and domain integration services while the Windows Server VM is still booting up. Because the DC and its DNS service are temporarily unreachable during this phase, the system's initial domain validation fails.

To help us evaluate and address this:

1.Reconnection behavior:

Once the Windows Server VM has fully booted and is responsive on the network, does simply toggling the Domain switch (disable and re-enable) in Control Panel restore the connection, or are you required to re-enter domain administrator credentials to perform a full rejoin?

2.DNS Configuration:

Ensure the NAS network interface is configured with the DC’s static IP as the primary DNS, and check if a secondary DNS server is present.

Next Step:

Please generate and download a system report via TOS Desktop > Support & Help > Issue Report and send it to support(at)terra-master.com, including a link to this forum thread. We will inspect the domain service logs and submit this scenario to our R&D team to evaluate an automated retry/reconnect mechanism for domain services when the DC is temporarily offline during boot.
Thank you for your help,

1. Once the NAS has finished booting and the VM is fully operational (reachable on the network and accessible through remote management), I only need to check the "Join Domain" option in the Domain/LDAP settings, enter the password of the domain account, and confirm. All other domain configuration settings remain saved.

2. The Domain Controller is configured with a static IP address, and the NAS network interface is configured to use that address as its primary DNS server. A secondary DNS server is also configured, pointing to my Internet Service Provider's router. I have already tested the configuration without a secondary DNS server, but the issue remains exactly the same.

I have just submitted the requested system reports to the support team by email for further investigation.
User avatar
EriChan
TM Support
Posts: 425
Joined: 06 Jan 2026, 12:27
China

Re: TOS 7.0.1298 (x86) Official Release Update

Post by EriChan »

Tonio83 wrote: ↑21 Oct 2026, 01:08
Thanks for your updated feedback.
We will continue to monitor the situation and attempt to reproduce the issue you mentioned.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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