[Help] Image issues in v12

Discussion on Jellyfin media server, clients
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OlRedRooster
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Joined: 10 Mar 2026, 02:28
Canada

[Help] Image issues in v12

Post by OlRedRooster »

Is anyone having the issue where the images for Recently Added items is showing a cutoff thumbnail from the episode rather than the series poster when using the web view? I'm sure it used to show the poster, regardless if you had uploaded a single episode or an bunch of episodes/season. Apps like Wholphin on AndroidTV work fine since they force it to be the poster, but the webview(which LG WebOS uses as well) doesn't.

It seems like v12 is more locked down with regards to CSS theming, can't do the @import anymore from pre-made themes, so I can't even theme it to go back to how it used to be. Not to mention the actual v12 is still in RC status, so hopefully Terramaster is aggresive in keeping up with updates until official release.
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OlRedRooster
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Re: [Help] Image issues in v12

Post by OlRedRooster »

I ran a full library metadata rescan/replacement, and the problem is still there. It must be unique to v12, since v10.11.15 always displayed the posters on that line, regardless if it was one episode or a bunch in the same series.
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CursaYang
TM Support
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China

Re: [Help] Image issues in v12

Post by CursaYang »

When TMDB is set as the default priority scraper, if TMDB scraping fails or no matching media data is found, the application will automatically fall back to the TOMD (The Open Movie Database) scraper in the defined priority order to fill in missing media information. You might try disabling the TOMD option and then attempt scraping again.
To contact our team, please send email to following addresses, remember to replace (at) with @

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OlRedRooster
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Re: [Help] Image issues in v12

Post by OlRedRooster »

CursaYang wrote: 03 Sep 2026, 18:29 When TMDB is set as the default priority scraper, if TMDB scraping fails or no matching media data is found, the application will automatically fall back to the TOMD (The Open Movie Database) scraper in the defined priority order to fill in missing media information. You might try disabling the TOMD option and then attempt scraping again.
I actually added the TheTVDB plugin as well and made it my secondary behind TMDB, and unchecked all other scrapers including TOMD. Did a full re-scrape and replace of the metadata and it still does that.

At least my AndroidTV apps(Wholphin) display it correctly since they use their own layout, so it's just an ugly nuisance on my computer and anyone that uses the web app, like LGWebOS users. Maybe a newer update will fix it, I'd imagine this version of Jellyfin in the store will need to be updated multiple times, since its not even officially released yet.
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CursaYang
TM Support
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Re: [Help] Image issues in v12

Post by CursaYang »

Thank you for your feedback. I will report this issue to our product team, and they will continue to follow up and test the new versions of Jellyfin.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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