Thank you very much for your proactive feedback regarding the issues encountered while using Surveillance Manager. This is highly valuable for our continuous improvement of products and services.
Could you please visit the TerraMaster official website and contact customer support via online chat? We would like to schedule a remote technical support session to diagnose the issues you're currently experiencing.
For a quicker response, kindly include the forum post link and your user ID.
Post update issues
Re: Post update issues
Hi, I went back trying the new update .110 on TOS6 after past issues viewtopic.php?t=8050 :
1) PREVIEW BLACK: like mentioned in viewtopic.php?t=9961 all the PREVIEW are black
2) SURVEILLANCE PLAYER not working like viewtopic.php?t=9940
2) RECORDED playback are choppy also from PC and VLC with discrete card, for few sec speed is ok then too fast for few frames and back to normal
NAS: F4-424 PRO
It's not urgent in the meantime I continue to investigate more.
1) PREVIEW BLACK: like mentioned in viewtopic.php?t=9961 all the PREVIEW are black
2) SURVEILLANCE PLAYER not working like viewtopic.php?t=9940
2) RECORDED playback are choppy also from PC and VLC with discrete card, for few sec speed is ok then too fast for few frames and back to normal
NAS: F4-424 PRO
It's not urgent in the meantime I continue to investigate more.
Re: Post update issues
Feel free to share updates with us at any time. If needed, we can also arrange for engineers to conduct remote troubleshooting.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: Post update issues
Hi, I did a list of checks, without finding nothing special but one point: if I echo $LD_LIBRARY_PATH
I have this answer: /Volume1/@apps/MultimediaServer/lib:/Volume1/@apps/VPN_Server/lib
no mention about the Survelillance LIB which is in Volume1/@apps/Surveillance/lib
Because if I launch :/Volume1/@apps/Surveillance/bin# ./onvif_nmap
./onvif_nmap: error while loading shared libraries: liblinear.so.5: cannot open shared object file: No such file or directory
is it correct?
Do we have any DEBUG level logs to enable on the app?
Re: Post update issues
We will investigate the issue you mentioned.
You may also consider updating to TOS 7 Beta or waiting for the official release of TOS 7 to use the updated Surveillance Manager app.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Post update issues
Another point, I tried FIREFOX in LINUX instead to use EDGE CHROME in Windows and the PREVIEW is working instead of black images I'm seeing the camera live, seems something blocked by the browser. At least point 1) BLACK PREVIEW depends on the browser
Re: Post update issues
We will strengthen the compatibility testing between the application and browsers, and feel free to share updates with us at any time.