I've been running my Terramaster for some months. Since a few weeks, the Terramaster is unreachable from https (browser and TNAS PC) and SMB every few days. To solve it I shut down and restart the Terramaster with the physical button, then it works again for a while.
Setup:
- Terramaster F6-424 Max
- 2x NVMe installed. (1 TOS6 (Volume 1), 1 read cache)
- 4x 20TB HDD (TRAID+) (Volume 2)
- 2x LAN connected directly to 2 ports of FritzBox 4040 router, set up with link aggregation.
During issue:
- HDD LED's are solid (I assume HDD's are not spinning)
- LED's of LAN are on.
- Fans are running (Settings are set to max fan speed)
- TNAS also not shown as an active connection on the Router interface.
How do I prevent this from happening and fix this?
What is the issue? and is it Hardware or Software?
It is quite frustrating, especially when I'm remote of the TNAS.
If I can provide any additional information, please let me know.
Best regards
[Help] Terramaster is regularly unreachable.
Re: [Help] Terramaster is regularly unreachable.
We are really sorry for the inconvenience, please check your drives health first viewtopic.php?t=1125
You may go to TOS desktop dock bar>"Support and Help", enable debug mode, when you can access TOS again after unreachable issue happens, then generate debug log for us to troubleshoot.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)