[Help] f4-210 no longer recognizes hard drives

[CursaYang]

Sorry, I didn't notice your model earlier.
If you followed the previous instructions, will there still be issues if you follow the on-screen prompts now?
Could you please provide a screenshot?

[quesadilla79]

No worries. I haven't been able to SSH in, unfortunately. I keep receiving a network error: connection refused when trying to access the NAS via SSH (puTTy and MobaXtrem).

[CursaYang]

The device defaults to enabling SSH, with the default port being 9222.
Have you manually disabled it?
For methods to log in via SSH, you can refer to: viewtopic.php?f=78&t=2350

[quesadilla79]

The device defaults to enabling SSH, with the default port being 9222.
Have you manually disabled it?
For methods to log in via SSH, you can refer to: viewtopic.php?f=78&t=2350

No, I don't know why port 9222 would be blocked. That PuTTy security alert pop up doesn't appear, I get the connection error instead. Do I need a specific admin login and pw as part of the session? I've tried my login and password and what I though was the default but neither seemed to work.

[CursaYang]

Please log in using the username and password you created when initializing the NAS. Regarding the connection error you mentioned, you can provide us with a screenshot.
If you need remote technical support, you can schedule it through the live chat on our official website, and attach the link to this forum post when scheduling.

[quesadilla79]

Here is a screenshot of the error:

[quesadilla79]

Also, if useful, both my desktop and NAS are connected via ethernet (cat 5) to a switch that connects via ethernet to my home network. I am getting the connection refused error instead of the puTTy key message shown on the instruction thread, viewtopic.php?f=78&t=2350

[MikeZhang]

Please disable SSH, enable it again then check if you can connect via putty

[quesadilla79]

Hello, I've disabled and re enabled SSH and run several tests. I can ping the NAS but it is refusing connection attempts at port 9222.

[CursaYang]

You can schedule remote technical support through the live chat on our official website, and attach the link to this forum post when scheduling.