Final update. I've now renamed my plex folder.
I can now enable Plex. It created a new plex folder and is starting up. I now need to set up all my libraries again
Checking inside the log folder in the old plex share I cannot see any plex activity at all after I carried out the plex version upgrade. There are no log entries after that point. That feels like the plex enablement process is not getting as far as doing anything that would cause plex to write a log entry (such as "starting"). That feels like a permissions issue stopping plex application from getting to the plex share.
Is there a way to check the logs that get created when you click on "enable" in application center.
I think that something about the upgrade to plex via the App Center has done something that prevents plex from being able to access the plex share.
[Help] Plex wont Enable After Update
Re: [Help] Plex wont Enable After Update
No similar issues have been observed so far. If you previously had versions of Plex from both manual installation and Plex web updates, it is possible that anomalies may occur. If there is no urgent need for new Plex features, we recommend continuing to use the tested stable version available on the APP Center. We also regularly update in line with the Plex official website.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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StephenNaylor
- Posts: 41
- Joined: 07 May 2023, 00:33
Re: [Help] Plex wont Enable After Update
To be clear about the current scenario; I had a working install of Plex which was the app center version. I only updated this via the app center and after this plex could not be enabled until I have renamed the plex folder.
Re: [Help] Plex wont Enable After Update
We will continue to monitor this issue.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: [Help] Plex wont Enable After Update
my plex doesn't work anymore, i update my tos to the 6.0.650 from the 6.0.200 i think, i was allready on tos 6, update the plex app with the one provide with the app center 1.41.5.9545, and nothing, i can't launch the app.
Re: [Help] Plex wont Enable After Update
I have the same issue, which folder do you mean?StephenNaylor wrote: ↑18 Mar 2025, 18:05 To be clear about the current scenario; I had a working install of Plex which was the app center version. I only updated this via the app center and after this plex could not be enabled until I have renamed the plex folder.
How do you rename it?
Re: [Help] Plex wont Enable After Update
Hi, Could you please confirm whether the TOS version number you provided is accurate? We sincerely apologize for any inconvenience this may have caused. If needed,please contact the official website's customer service or technical support to schedule an engineer for a remote inspection of the problem.zonatar wrote: ↑22 Mar 2025, 19:20I have the same issue, which folder do you mean?StephenNaylor wrote: ↑18 Mar 2025, 18:05 To be clear about the current scenario; I had a working install of Plex which was the app center version. I only updated this via the app center and after this plex could not be enabled until I have renamed the plex folder.
How do you rename it?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: [Help] Plex wont Enable After Update
Yes, i confirm the TOS version, i resolve with the same procedure, rename the PLEX folder, it seems the same "issue" that i had when i switch to the TOS6 for the other apps, i must restart it from scratch.
Re: [Help] Plex wont Enable After Update
Thank you for your response. We have noted this issue and will promptly forward it to the product team for verification.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: [Help] Plex wont Enable After Update
I had a similar issue with the update, it seems to be something to do with Plex not recognising the newer version plex_TOS_APP_1.41.5.9545_x86_64. I'm running TOS 6.0.450-00165 and had sorted out a few issues with Plex, but the recent update has undone all this work. I deleted the library files in my Plex directory to remove any conflicts from previous versions, after which I could finally access the Plex server page. I noticed that the link between my TNAS and Plex had been broken by the update, the conflict seems to be that Plex does not recognise the update as an 'official' release so will not allow me to claim the server in the Remote Access tab. I downloaded the version of the server from the Plex site PlexMediaServer-1.41.5.9522-a96edc606-x86_64_TOS5 (they offered it as an upgrade), once I uninstalled the latest version and installed this one everything is now working again.