While setting up a new f6 424 max I transferred my data from a PC to a new pool and volume.
Then I formatted and transfered the old hdd from the windows pc and added it to the nas pool. After synchronisation the whole pool and volume disappeared. All data gone. The 6 drive still register as healthy but the is no pool or data.
Pool and volume disappeared
Re: Pool and volume disappeared
Did you create the RAID on the F6-424 Max and then add the HDD from the PC to the RAID?
Guessing there was probably an HDD failure that triggered the problem, but not ruling out other possibilities.
If you are still able to access the TOS web pages normally, please generate and download the log report package in TOS > Technical Support > Report Issues, and then send it to our support mailbox (support(at)terra-master.com) for inspection.
If you can't send the zip package because it's too big, you can use the netdisk share link. This may allows us to better and faster judge the problem and come up with a solution.
Guessing there was probably an HDD failure that triggered the problem, but not ruling out other possibilities.
If you are still able to access the TOS web pages normally, please generate and download the log report package in TOS > Technical Support > Report Issues, and then send it to our support mailbox (support(at)terra-master.com) for inspection.
If you can't send the zip package because it's too big, you can use the netdisk share link. This may allows us to better and faster judge the problem and come up with a solution.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)