after restart screened factory settings

[faberlaser]

hello everyone,
it's second Time to my TNAS f2-210 that i have this issue.
I lose the network folders , can no longer access the TOS screen and it prompts me for the wizard to restore the configuration.
The only thing I can do is get into SSH

can anyone help me, i don't wanno lose my data !!

[TMzethar]

What is your TNAS model and TOS version?
According to your description, I guess it is TOS4. If you come to the wizard configuration screen when booting, it means your file system (volume) is not mounted successfully.
Please refer to this guide to check and repair the possible file system (volume)：
viewtopic.php?t=2575

[faberlaser]

I followed the guide but it doesn't work for me.
i made these commands :

root@TNAS-44E0:~# blkid
/dev/sda1: LABEL="UTOSBOOT-X86-S64" UUID="1c595af0-40fc-4aa1-8c30-7968c9ca2fd1" TYPE="ext4" PARTLABEL="primary" PARTUUID="9db9d7ca-6c57-4b50-8be5-19de9b9c903a"
/dev/sdb1: LABEL="UTOSDISK-X86-S64" UUID="56e5b8b3-9f5d-432a-a5c2-83a75748fb68" TYPE="ext4" PARTLABEL="primary" PARTUUID="a7d32d09-63f3-4b62-b5ff-13a7ec856804"
/dev/sdb2: UUID="2dc2b783-7344-5fd9-adac-0a1d2764fc66" UUID_SUB="12b5eae0-2b8f-3f41-4d5b-ac554b6e54a6" LABEL="TNAS:UTOSCORE-X86-S64" TYPE="linux_raid_member" PARTLABEL="primary" PARTUUID="b52a1873-1518-46f6-961f-46e31a20eaf8"
/dev/sdb3: UUID="74e6059a-4ff4-60c3-4313-159f1028b38e" UUID_SUB="ca8333e5-308f-80d4-7bc3-77502c12bf83" LABEL="TNAS-44E0:UTOSSWAP-X86-S64" TYPE="linux_raid_member" PARTLABEL="primary" PARTUUID="50f7b4ec-cef0-4cb3-8e28-65f42a9cfb33"
/dev/sdb4: UUID="feacff39-d8c4-6fd6-abd6-4c47aa5df8db" UUID_SUB="a6df264a-698f-8d55-13e7-808483ab4fd3" LABEL="TNAS-44E0:UTOSUSER-X86-S64" TYPE="linux_raid_member" PARTLABEL="primary" PARTUUID="9adcd362-11fb-480c-be61-368e547ef6a1"
/dev/md9: UUID="5c695128-3ff9-4b9c-80b9-50e5da9ab268" TYPE="ext4"
/dev/md8: TYPE="swap"

I don't have /dev/md0:
and i dont't run this command:

btrfs check /dev/md0/vg0-lv0


root@TNAS-44E0:~# btrfs check /dev/md0/vg0-lv0
Opening filesystem to check...
ERROR: mount check: cannot open /dev/md0/vg0-lv0: No such file or directory
ERROR: could not check mount status: No such file or directory

[TMzethar]

It looks worse, it may not even have a combined RAID, and thus not be able to continue to activate and mount the lv (volume).
Please run these and copy their output：

Code: Select all

/etc/tos/scripts/mntdata
smartctl -a /dev/sdb
dmesg | tail -n 30

[faberlaser]

here the output:

root@TNAS-44E0:~# /etc/tos/scripts/mntdata
script mntdata get lock
dev.raid.speed_limit_max = 200000
dev.raid.speed_limit_min = 100000
mdadm: /dev/md9: no change requested
mdadm: /dev/md8: no change requested

mdadm: Fail create md0 when using /sys/module/md_mod/parameters/new_array
mdadm: /dev/md0 assembled from 1 drive - not enough to start the array.
mdadm: error opening /dev/md0: No such file or directory
public 1
appdata 1
coresize=3072
swapsize=2048
fireware=https://download3.terra-master.com/TOS% ... 260950.ins
md5=8821252485b99b357d145b972289a073
version=4.2.44

script mntdata put lock
root@TNAS-44E0:~#
root@TNAS-44E0:~# smartctl -a /dev/sdb
smartctl 6.6 2017-11-05 r4594 [aarch64-linux-4.4.18-g8bcbd8a-dirty] (localbuild)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Western Digital RE4
Device Model: WDC WD2003FYYS-18W0B0
Serial Number: WD-WMAY02083639
LU WWN Device Id: 5 0014ee 05804e396
Add. Product Id: DELL(tm)
Firmware Version: 01.01D03
User Capacity: 2,000,398,934,016 bytes [2.00 TB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 7200 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Mon Sep 23 13:54:02 2024 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x05) Offline data collection activity
was aborted by an interrupting command from host.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (29760) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 303) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x303f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 253 253 021 Pre-fail Always - 8808
4 Start_Stop_Count 0x0032 099 099 000 Old_age Always - 1202
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0
9 Power_On_Hours 0x0032 047 047 000 Old_age Always - 39105
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 260
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 54
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 1147
194 Temperature_Celsius 0x0022 114 095 000 Old_age Always - 38 (Min/Max 31/38)
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 38274 -
# 2 Short offline Completed without error 00% 38148 -
# 3 Short offline Aborted by host 50% 38116 -
# 4 Short offline Completed without error 00% 38095 -
# 5 Short offline Completed without error 00% 38038 -
# 6 Short offline Completed without error 00% 37930 -
# 7 Short offline Completed without error 00% 37803 -
# 8 Short offline Completed without error 00% 37287 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

root@TNAS-44E0:~# dmesg | tail -n 30
[ 41.066734] r8169 98016000.gmac eth0: link down
[ 41.066756] r8169 98016000.gmac eth0: link down
[ 41.076197] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 44.230017] md: md8 stopped.
[ 44.236186] md: bind<sdb3>
[ 44.241283] md/raid1:md8: active with 1 out of 24 mirrors
[ 44.246968] md8: detected capacity change from 0 to 2045771776
[ 44.592171] r8169 98016000.gmac eth0: link up
[ 44.596714] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[ 44.638898] r8169 98016000.gmac eth0: rtl_csiar_cond == 0 (loop: 100, delay: 10).
[ 44.647832] r8169 98016000.gmac eth0: rtl_csiar_cond == 1 (loop: 100, delay: 10).
[ 44.656743] r8169 98016000.gmac eth0: link up
[ 45.307982] Adding 1997820k swap on /dev/md8. Priority:-1 extents:1 across:1997820k
[ 84.169479] md: md0 stopped.
[ 84.173391] md: bind<sdb4>
[ 84.176287] md: md0 stopped.
[ 84.179449] md: unbind<sdb4>
[ 84.236376] md: export_rdev(sdb4)
[ 86.913310] NFSD: Using /var/lib/nfs/v4recovery as the NFSv4 state recovery directory
[ 86.921392] NFSD: starting 90-second grace period (net ffffff800914db00)
[ 90.407991] rtc_rtk 9801b600.rtc: rtk_rtc_disable
[ 90.412826] rtc_rtk 9801b600.rtc: rtk_rtc_enable
[ 1476.417513] md: md0 stopped.
[ 1476.422673] md: bind<sdb4>
[ 1476.425572] md: md0 stopped.
[ 1476.428614] md: unbind<sdb4>
[ 1476.486401] md: export_rdev(sdb4)
[ 1478.666942] nfsd: last server has exited, flushing export cache
[ 1478.738583] NFSD: Using /var/lib/nfs/v4recovery as the NFSv4 state recovery directory
[ 1478.746644] NFSD: starting 90-second grace period (net ffffff800914db00)

[faberlaser]

but I only see one hard drive..maybe the other one broke
however on the front I see the HDD lights on

[TMzethar]

It looks like you are using JBOD/RAID0?
I'm also afraid that the other disk is not working, you can pull it out and put it on a PC to check.
Here are some tools you can use for disk testing:
viewtopic.php?t=1125

[faberlaser]

I can feel by touch that HDD 1 is not spinning

[faberlaser]

Ok, it's confirmed, the HDD is broken.

Thank you for the prompt action.