Everest is fitting.
Btw, here's another example of a TNAS user unable to mount an shared folder: viewtopic.php?p=35040#p35040
This is not an isolated issue.
Trying to remote mount SMB folder
Re: Trying to remote mount SMB folder
Thank you all for the discussion. we will add this to our list and will verify it on our schedule.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Trying to remote mount SMB folder
We have verified that SMB shares can be successfully mounted from both Windows and macOS to TNAS. Follow these steps for each operating system:
Windows to TNAS
Enable Advanced Sharing:
Right-click the folder you want to share and select "Properties."
Go to the "Sharing" tab and click on "Advanced Sharing."
Check "Share this folder" and click "OK."
Note the Network Path:
After enabling sharing, note the network path displayed in the sharing menu.
Mount the Share on TNAS:
When mounting the Windows share on TNAS, use slashes (/) instead of backslashes (\) in the path.
Replace the server name with the IP address of the Windows PC.
Example path format: //Windows_PC_IP/SharedFolder
macOS to TNAS
Create a Share:
Open "System Preferences" and go to "Sharing."
Select "File Sharing" and add the folder you want to share.
Set Share Credentials:
Add a share username and password for accessing the shared folder.
Mount the Share on TNAS:
Use the IP address of the macOS device and the share name.
Example path format: //macOS_IP/SharedFolder
Important Note:
Router Limitations: Mounting SMB shares on TNAS without a username and password does not currently work. We are investigating this issue and will provide updates in the near future.
Hope this help.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- DigitalAnalog
- Posts: 76
- Joined: 22 Mar 2024, 07:07
Re: Trying to remote mount SMB folder
Thanks. Would be great if @Gremlin could confirm if those steps work for him.
But what about for mounting SMB shares on routers and other NASes?
In my case, it's an ASUS RT-AX88U running the latest ASUS firmware with an attached 12TB external drive as a password-protected SMBv2 share.
I think one other user has a TP-LINK router; another one has a WD MyCloud; and another one couldn't mount a router SMB share as well but unsure what router they're running.
In all these cases, only the TNAS router was unable to mount the share, returning the cryptic "Remote source path unavailable" error.
But what about for mounting SMB shares on routers and other NASes?
In my case, it's an ASUS RT-AX88U running the latest ASUS firmware with an attached 12TB external drive as a password-protected SMBv2 share.
I think one other user has a TP-LINK router; another one has a WD MyCloud; and another one couldn't mount a router SMB share as well but unsure what router they're running.
In all these cases, only the TNAS router was unable to mount the share, returning the cryptic "Remote source path unavailable" error.
Re: Trying to remote mount SMB folder
I'll get back to you on this as I'm a bit busy today. Initial, very brief, test was 'No Change'. ![Sad :(](./images/smilies/icon_e_sad.gif)
![Sad :(](./images/smilies/icon_e_sad.gif)
F5-221 5.1.145, 8GB System Partition on 3 x 4TB Traid; 3TB EXT4
F2-221 RIP 13/07/24![Question :?:](./images/smilies/icon_question.gif)
F2-424 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid (Last update 11/04/24)
F2-221 RIP 13/07/24
![Question :?:](./images/smilies/icon_question.gif)
F2-424 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid (Last update 11/04/24)
- DigitalAnalog
- Posts: 76
- Joined: 22 Mar 2024, 07:07
Re: Trying to remote mount SMB folder
Newb here, just purchased the F2-423 and spent a ton of time trying to mount a remote SMB folder. Even did the online chat back and forth with Terra-master for the past 2 days off and on. I was ready to box it up and send back to Amazon!
Anyway, what I discovered is that you have to put your path in uppercase letters no matter whether they are upper or lower case on your remote NAS/Device. This works. Try it out.
![Image](https://i.postimg.cc/vgg5cQ24/terra-master-remote-folder-upload.png)
Anyway, what I discovered is that you have to put your path in uppercase letters no matter whether they are upper or lower case on your remote NAS/Device. This works. Try it out.
![Image](https://i.postimg.cc/vgg5cQ24/terra-master-remote-folder-upload.png)
Re: Trying to remote mount SMB folder
What kind of device is your remote SMB folder located on? Is it a computer with Windows OS?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Trying to remote mount SMB folder
After troubleshooting, the technical support team has identified the cause of the problem. It is actually a permission issue, which is slightly different from what you described.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)