Phone Backup creates multiple folders

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wilson
Posts: 4
Joined: 03 Jan 2023, 12:45
Singapore

Phone Backup creates multiple folders

Post by wilson »

Hi,

I'm using iphone with TNAS Mobile 3 and TOS 6.0.229.

Whenever I backup my phone photos, it creates a new folder, but the photos still get uploaded to original folder.

Screenshot:
https://www.dropbox.com/scl/fi/habski6l ... vytyk&dl=0

How do I stop it from creating new empty folders each time?
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wilson
Posts: 4
Joined: 03 Jan 2023, 12:45
Singapore

Re: Phone Backup creates multiple folders

Post by wilson »

Just found out ability to upload and embed image...
emptyfolders.png
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TMzethar
TerraMaster Team
Posts: 1684
Joined: 27 Oct 2020, 16:43

Re: Phone Backup creates multiple folders

Post by TMzethar »

We will confirm the issue you have reported.
Also, please check if your TNAS mobile app is the latest version. If not, please update and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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