TOS 6: El acceso a "Se ha perdido el acceso al teléfono móvil" parece no funcionar.
TOS 5: Funcionaba correctamente y enviaba el correo con el código OTP.
Muchas gracias.
TOS 6 Error Recuperacion OTP
Re: TOS 6 Error Recuperacion OTP
We have not reproduced the situation you reported, it may be caused by other factors such as network, SMTP configuration, time settings, and other unknown anomalies.
If you still have access to TOS now, please check the sections mentioned above.
Also, please let us know your TOS version before the update.
If you still have access to TOS now, please check the sections mentioned above.
Also, please let us know your TOS version before the update.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: TOS 6 Error Recuperacion OTP
Gracias por la respuesta.
La autentificación de 2 factores OTP funciona correctamente.
No funciona la opción de recuperación.
TOS 5 enviaba un mail con un código de un solo uso.
He actualizado a TOS6.0.217. Desde entonces no funciona el correo de recuperación.
He regenerado el dispositivo generador de códigos.
Revisado configuración regional e idioma ESP.
Continua sin funcionar.
Muchas gracias.
La autentificación de 2 factores OTP funciona correctamente.
No funciona la opción de recuperación.
TOS 5 enviaba un mail con un código de un solo uso.
He actualizado a TOS6.0.217. Desde entonces no funciona el correo de recuperación.
He regenerado el dispositivo generador de códigos.
Revisado configuración regional e idioma ESP.
Continua sin funcionar.
Muchas gracias.
Re: TOS 6 Error Recuperacion OTP
May I ask if you remember the specific version number of TOS5 before the update? Is it TOS 5.1.123 or higher?
If the TOS5 version before updating TOS6.0 beta does not meet the requirements, it may cause problems.
If your previous method of updating TOS6 was incorrect, you can try reinstalling TOS 5.1.x and then consider updating to TOS6.0 beta.
If the TOS5 version before updating TOS6.0 beta does not meet the requirements, it may cause problems.
If your previous method of updating TOS6 was incorrect, you can try reinstalling TOS 5.1.x and then consider updating to TOS6.0 beta.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)