"Configuring" question

Discussion on Plex media server and clients
Post Reply
User avatar
MissionAborted
Posts: 37
Joined: 20 Jul 2020, 23:47
Canada

"Configuring" question

Post by MissionAborted »

Not sure if this is a Terramaster or Plex issue...

About once per week, usually on Monday morning, my Plex (currently v 1.32.8.7639) server goes "offline" and I cannot access any of my libraries and files through Plex. I need to go into TOS (4.2.41) and open the Plex app... When I open the Plex app from within TOS, I see a "configuring... please wait" message for 10 seconds or so. I can then click "Enter" and open Plex. All my libraries and files are then restored. The version of plex does not seem to matter and the TOS version says it is up to date.

I am wondering what I can do to keep this from happening. It is an annoyance more than anything, as I have to do this about once per week, and others who use my server are always contacting me, saying my plex libraries are offline...

Any help in solving this would be greatly appreciated.
User avatar
TMpzhen
Posts: 19
Joined: 11 Aug 2023, 16:33

Re: "Configuring" question

Post by TMpzhen »

MissionAborted wrote: 30 Mar 2024, 05:00
Are you using a 210 series model with less RAM? Have you set up an automated task to run on Mondays? It is possible that this automatic task caused the RAM usage to be too high on Monday, so that Plex with the highest RAM usage was forced to stop at this time.
User avatar
MissionAborted
Posts: 37
Joined: 20 Jul 2020, 23:47
Canada

Re: "Configuring" question

Post by MissionAborted »

I am using the F4-210, so that may be it. I noticed I have the "optimize database every week" scheduled task checked in Plex, so I will uncheck that and see if the issue is resolved.

I appreciate your suggestions. Thank you! :)
User avatar
MissionAborted
Posts: 37
Joined: 20 Jul 2020, 23:47
Canada

Re: "Configuring" question

Post by MissionAborted »

Just following up on this. It appears it must be the RAM maxing out and forcing Plex to stop. I started shutting down my Terramaster automatically each night (during hours it is nto being used) and I have not had the Plex "configuring" issue since.

Thanks for the great suggestion. Will definitely upgrade when I buy my next Terramaster! :)
User avatar
TMzethar
TerraMaster Team
Posts: 1277
Joined: 27 Oct 2020, 16:43

Re: "Configuring" question

Post by TMzethar »

There is a solution to your concerns.
Please login to SSH and switch to root.
Enter the following command, which will add a task schedule that will clean up the gradually increasing message usage every day, freeing up enough RAM for your Plex.

Code: Select all

echo "00 00 * * * /etc/init.d/S99msgcenter restart" >> /etc/crontabs/root
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Post Reply

Return to “Plex”