D6-320 NOT Connecting (Linux Mint 21)

USB RAID storage for photographers, music producers, movie collectors
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User avatar
somedudeinaz
Posts: 8
Joined: 15 Feb 2024, 11:29

D6-320 NOT Connecting (Linux Mint 21)

Post by somedudeinaz »

Just got my shiny ne D6-320 and hooked it up.

Nothin.

Specifically I plugged HDDs with data and nothing was recognized. Drives not detected. Swapped cables. Nope.

Pulled out a separate usb ssd and plugged it into the same usb port - worked fine

Swapped cables again - still works.

Tried the D6 again - nothing.

Scenarios tested:

Power off D6, plug in USB cable, power on D6 => nothing
Power on D6, plug in USB cable => nothing

plug drives into a different usb caddy (Mobius 5-Bay: https://oyendigital.com/hard-drives/sto ... EB3-M.html) drives work fine.

DMESG #1:

Code: Select all

$ dmesg
[40217.033111] usb 7-1.1: new high-speed USB device number 36 using xhci_hcd
[40217.178054] usb 7-1.1: New USB device found, idVendor=0bda, idProduct=5420, bcdDevice= 0.01
[40217.178060] usb 7-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[40217.178063] usb 7-1.1: Product: 4-Port USB 2.0 Hub
[40217.178064] usb 7-1.1: Manufacturer: TerraMaster
[40217.222310] hub 7-1.1:1.0: USB hub found
[40217.223888] hub 7-1.1:1.0: 4 ports detected
[40217.493280] usb 8-2.1: new SuperSpeed Plus Gen 2x1 USB device number 93 using xhci_hcd
[40222.648754] usb 8-2.1: device descriptor read/8, error -110
[40222.756689] usb 8-2.1: new SuperSpeed Plus Gen 2x1 USB device number 93 using xhci_hcd
[40222.801100] usb 8-2.1: device descriptor read/8, error -71
[40223.241928] usb 8-2.1: new SuperSpeed Plus Gen 2x1 USB device number 94 using xhci_hcd
[40228.280652] usb 8-2.1: unable to get BOS descriptor set
[40228.305702] usb 8-2.1: unable to read config index 0 descriptor/start: -71
[40228.305707] usb 8-2.1: can't read configurations, error -71
[40228.305902] usb 8-2-port1: attempt power cycle
[40228.360615] usb 7-1.1.3: new high-speed USB device number 37 using xhci_hcd
[40228.484903] usb 7-1.1.3: New USB device found, idVendor=0bda, idProduct=5420, bcdDevice= 0.01
[40228.484908] usb 7-1.1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[40228.484910] usb 7-1.1.3: Product: 4-Port USB 2.0 Hub
[40228.484912] usb 7-1.1.3: Manufacturer: TerraMaster
[40228.549708] hub 7-1.1.3:1.0: USB hub found
[40228.551046] hub 7-1.1.3:1.0: 4 ports detected
[40229.021168] usb 8-2.1: new SuperSpeed Plus Gen 2x1 USB device number 95 using xhci_hcd
[40229.057168] usb 8-2.1: New USB device found, idVendor=0bda, idProduct=0420, bcdDevice= 0.01
[40229.057171] usb 8-2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[40229.057173] usb 8-2.1: Product: 4-Port USB 3.0 Hub
[40229.057174] usb 8-2.1: Manufacturer: TerraMaster
[40234.168637] hub 8-2.1:1.0: USB hub found
[40234.193195] hub 8-2.1:1.0: config failed, can't read hub descriptor (err -22)
[40234.565528] usb 8-2.1: reset SuperSpeed Plus Gen 2x1 USB device number 95 using xhci_hcd
[40234.933526] usb 8-2.1: reset SuperSpeed Plus Gen 2x1 USB device number 95 using xhci_hcd
After unplug usb cable and plug back in:

Code: Select all

$ dmesg
[40943.197205] usb 7-1.1: USB disconnect, device number 36
[40943.197209] usb 7-1.1.3: USB disconnect, device number 37
[40943.219979] usb 8-2.1: USB disconnect, device number 95
[40948.556001] usb 7-1.1: new high-speed USB device number 38 using xhci_hcd
[40948.701409] usb 7-1.1: New USB device found, idVendor=0bda, idProduct=5420, bcdDevice= 0.01
[40948.701415] usb 7-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[40948.701417] usb 7-1.1: Product: 4-Port USB 2.0 Hub
[40948.701419] usb 7-1.1: Manufacturer: TerraMaster
[40948.740523] hub 7-1.1:1.0: USB hub found
[40948.741949] hub 7-1.1:1.0: 4 ports detected
[40949.027804] usb 8-2.1: Device not responding to setup address.
[40949.243808] usb 8-2.1: Device not responding to setup address.
[40949.451751] usb 8-2.1: device not accepting address 96, error -71
[40949.992898] usb 8-2.1: new SuperSpeed Plus Gen 2x1 USB device number 97 using xhci_hcd
[40952.107725] usb 7-1.1.3: new high-speed USB device number 39 using xhci_hcd
[40953.129476] usb 7-1.1.3: New USB device found, idVendor=0bda, idProduct=5420, bcdDevice= 0.01
[40953.129483] usb 7-1.1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[40953.129486] usb 7-1.1.3: Product: 4-Port USB 2.0 Hub
[40953.129489] usb 7-1.1.3: Manufacturer: TerraMaster
[40953.188128] hub 7-1.1.3:1.0: USB hub found
[40953.189453] hub 7-1.1.3:1.0: 4 ports detected
[40956.080015] usb 8-2.1: unable to read config index 0 descriptor/all
[40956.080023] usb 8-2.1: can't read configurations, error -110
[40956.080679] usb 8-2-port1: attempt power cycle
[40956.791674] usb 8-2.1: Device not responding to setup address.
[40957.007660] usb 8-2.1: Device not responding to setup address.
[40957.215682] usb 8-2.1: device not accepting address 98, error -71
[40957.544459] usb 8-2.1: new SuperSpeed Plus Gen 2x1 USB device number 99 using xhci_hcd
[40962.735619] usb 8-2.1: device descriptor read/8, error -110
[40962.843531] usb 8-2.1: new SuperSpeed Plus Gen 2x1 USB device number 99 using xhci_hcd
[40962.887980] usb 8-2.1: device descriptor read/8, error -71
[40962.995755] usb 8-2-port1: unable to enumerate USB device
Can anyone help me out? Or should I just return this to Amazon as defective?
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User avatar
somedudeinaz
Posts: 8
Joined: 15 Feb 2024, 11:29

Re: D6-320 NOT Connecting (Linux Mint 21)

Post by somedudeinaz »

Can't find the "edit" button...

Just shut the box down and pulled the drives. They were HOT. I know the fan was spinning...but they were still hot. When I pulled them from the mobius, they weren't
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TMroy
TerraMaster Team
Posts: 2608
Joined: 10 Mar 2020, 14:04
China

Re: D6-320 NOT Connecting (Linux Mint 21)

Post by TMroy »

somedudeinaz wrote: ↑15 Feb 2024, 11:54 Can't find the "edit" button...

Just shut the box down and pulled the drives. They were HOT. I know the fan was spinning...but they were still hot. When I pulled them from the mobius, they weren't
Make sure you use a good cable. Make sure you have a USB 3.0 port on your Linux.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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User avatar
somedudeinaz
Posts: 8
Joined: 15 Feb 2024, 11:29

Re: D6-320 NOT Connecting (Linux Mint 21)

Post by somedudeinaz »

TMroy wrote: ↑15 Feb 2024, 12:48 Make sure you use a good cable. Make sure you have a USB 3.0 port on your Lunix.
Thanks for getting back so fast

got things "sorta" working.
USB c Port: usb3.2 10gb

Cables:
1) Original TM - Packaged with D6. Did not work when tried 1st time
2) usb3.2x2 - 20gbs - Never got it to work

Shut down and swap out the drives. Load the d6 with 6xSeagate exos 20tb (why I bought it in the 1st place). Go back to original cable.

turn on d6

after a few minutes lsusb shows the controller

Code: Select all

Bus 008 Device 029: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 008 Device 033: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 008 Device 032: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 008 Device 031: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 008 Device 030: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
Bus 008 Device 028: ID 0bda:0420 Realtek Semiconductor Corp. 4-Port USB 3.0 Hub
Bus 008 Device 027: ID 174c:55aa ASMedia Technology Inc. ASM1051E SATA 6Gb/s bridge, ASM1053E SATA 6Gb/s bridge, ASM1153 SATA 3Gb/s bridge, ASM1153E SATA 6Gb/s bridge
then lsblk shows the drives

Code: Select all

sde           8:64   0 18.2T  0 disk 
sdf           8:80   0 18.2T  0 disk 
sdg           8:96   0 18.2T  0 disk 
sdh           8:112  0 18.2T  0 disk 
sdi           8:128  0 18.2T  0 disk 
sdj           8:144  0 18.2T  0 disk
everything is fine in dmesg

Code: Select all

$ dmesg
[52117.292722] usb 7-1.1: new high-speed USB device number 48 using xhci_hcd
[52117.436673] usb 7-1.1: New USB device found, idVendor=0bda, idProduct=5420, bcdDevice= 0.01
[52117.436678] usb 7-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[52117.436680] usb 7-1.1: Product: 4-Port USB 2.0 Hub
[52117.436682] usb 7-1.1: Manufacturer: TerraMaster
[52117.488343] hub 7-1.1:1.0: USB hub found
[52117.489673] hub 7-1.1:1.0: 4 ports detected
[52117.520214] usb 8-2.1: new SuperSpeed Plus Gen 2x1 USB device number 26 using xhci_hcd
[52117.555783] usb 8-2.1: New USB device found, idVendor=0bda, idProduct=0420, bcdDevice= 0.01
[52117.555787] usb 8-2.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[52117.555789] usb 8-2.1: Product: 4-Port USB 3.0 Hub
[52117.555791] usb 8-2.1: Manufacturer: TerraMaster
[52117.587595] hub 8-2.1:1.0: USB hub found
[52117.589073] hub 8-2.1:1.0: 4 ports detected
[52118.272771] usb 7-1.1.3: new high-speed USB device number 49 using xhci_hcd
[52118.392817] usb 7-1.1.3: New USB device found, idVendor=0bda, idProduct=5420, bcdDevice= 0.01
[52118.392822] usb 7-1.1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[52118.392824] usb 7-1.1.3: Product: 4-Port USB 2.0 Hub
[52118.392826] usb 7-1.1.3: Manufacturer: TerraMaster
[52118.448358] hub 7-1.1.3:1.0: USB hub found
[52118.449567] hub 7-1.1.3:1.0: 4 ports detected
[52118.479628] usb 8-2.1.1: new SuperSpeed Plus Gen 2x1 USB device number 27 using xhci_hcd
[52118.498090] usb 8-2.1.1: New USB device found, idVendor=174c, idProduct=55aa, bcdDevice= 1.00
[52118.498094] usb 8-2.1.1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[52118.498096] usb 8-2.1.1: Product: TDAS
[52118.498098] usb 8-2.1.1: Manufacturer: TerraMaster
[52118.498099] usb 8-2.1.1: SerialNumber: 202302280014
[52118.512756] scsi host9: uas
[52118.513262] scsi 9:0:0:0: Direct-Access     TerraMas TDAS             0    PQ: 0 ANSI: 6
[52118.513816] sd 9:0:0:0: Attached scsi generic sg5 type 0
[52118.514064] sd 9:0:0:0: [sde] Spinning up disk...
[52118.593407] usb 8-2.1.3: new SuperSpeed Plus Gen 2x1 USB device number 28 using xhci_hcd
[52118.630591] usb 8-2.1.3: New USB device found, idVendor=0bda, idProduct=0420, bcdDevice= 0.01
[52118.630595] usb 8-2.1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[52118.630597] usb 8-2.1.3: Product: 4-Port USB 3.0 Hub
[52118.630598] usb 8-2.1.3: Manufacturer: TerraMaster
[52118.660173] hub 8-2.1.3:1.0: USB hub found
[52118.661800] hub 8-2.1.3:1.0: 4 ports detected
[52118.744759] usb 8-2.1.4: new SuperSpeed Plus Gen 2x1 USB device number 29 using xhci_hcd
[52118.765572] usb 8-2.1.4: New USB device found, idVendor=174c, idProduct=55aa, bcdDevice= 1.00
[52118.765577] usb 8-2.1.4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[52118.765579] usb 8-2.1.4: Product: TDAS
[52118.765580] usb 8-2.1.4: Manufacturer: TerraMaster
[52118.765582] usb 8-2.1.4: SerialNumber: 202302280014
[52118.767108] scsi host10: uas
[52118.767547] scsi 10:0:0:0: Direct-Access     TerraMas TDAS             0    PQ: 0 ANSI: 6
[52118.768383] sd 10:0:0:0: Attached scsi generic sg6 type 0
[52118.768568] sd 10:0:0:0: [sdf] Spinning up disk...
[52119.372801] usb 8-2.1.3.1: new SuperSpeed Plus Gen 2x1 USB device number 30 using xhci_hcd
[52119.393917] usb 8-2.1.3.1: New USB device found, idVendor=174c, idProduct=55aa, bcdDevice= 1.00
[52119.393923] usb 8-2.1.3.1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[52119.393926] usb 8-2.1.3.1: Product: TDAS
[52119.393927] usb 8-2.1.3.1: Manufacturer: TerraMaster
[52119.393928] usb 8-2.1.3.1: SerialNumber: 202302280014
[52119.395904] scsi host11: uas
[52119.396330] scsi 11:0:0:0: Direct-Access     TerraMas TDAS             0    PQ: 0 ANSI: 6
[52119.396974] sd 11:0:0:0: Attached scsi generic sg7 type 0
[52119.397210] sd 11:0:0:0: [sdg] Spinning up disk...
[52119.476730] usb 8-2.1.3.2: new SuperSpeed Plus Gen 2x1 USB device number 31 using xhci_hcd
[52119.497833] usb 8-2.1.3.2: New USB device found, idVendor=174c, idProduct=55aa, bcdDevice= 1.00
[52119.497836] usb 8-2.1.3.2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[52119.497838] usb 8-2.1.3.2: Product: TDAS
[52119.497839] usb 8-2.1.3.2: Manufacturer: TerraMaster
[52119.497840] usb 8-2.1.3.2: SerialNumber: 202302280014
[52119.499872] scsi host12: uas
[52119.500281] scsi 12:0:0:0: Direct-Access     TerraMas TDAS             0    PQ: 0 ANSI: 6
[52119.500825] sd 12:0:0:0: Attached scsi generic sg8 type 0
[52119.501045] sd 12:0:0:0: [sdh] Spinning up disk...
[52119.528693] .
[52119.585062] usb 8-2.1.3.3: new SuperSpeed Plus Gen 2x1 USB device number 32 using xhci_hcd
[52119.605793] usb 8-2.1.3.3: New USB device found, idVendor=174c, idProduct=55aa, bcdDevice= 1.00
[52119.605798] usb 8-2.1.3.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[52119.605800] usb 8-2.1.3.3: Product: TDAS
[52119.605801] usb 8-2.1.3.3: Manufacturer: TerraMaster
[52119.605802] usb 8-2.1.3.3: SerialNumber: 202302280014
[52119.608383] scsi host13: uas
[52119.608833] scsi 13:0:0:0: Direct-Access     TerraMas TDAS             0    PQ: 0 ANSI: 6
[52119.609541] sd 13:0:0:0: Attached scsi generic sg9 type 0
[52119.609752] sd 13:0:0:0: [sdi] Spinning up disk...
[52119.689028] usb 8-2.1.3.4: new SuperSpeed Plus Gen 2x1 USB device number 33 using xhci_hcd
[52119.709793] usb 8-2.1.3.4: New USB device found, idVendor=174c, idProduct=55aa, bcdDevice= 1.00
[52119.709796] usb 8-2.1.3.4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[52119.709798] usb 8-2.1.3.4: Product: TDAS
[52119.709799] usb 8-2.1.3.4: Manufacturer: TerraMaster
[52119.709800] usb 8-2.1.3.4: SerialNumber: 202302280014
[52119.712227] scsi host14: uas
[52119.712653] scsi 14:0:0:0: Direct-Access     TerraMas TDAS             0    PQ: 0 ANSI: 6
[52119.713323] scsi 14:0:0:0: Attached scsi generic sg10 type 0
[52119.713600] sd 14:0:0:0: [sdj] Spinning up disk...
[52119.788664] .
[52120.424688] .
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[52143.048425] .ready
[52143.071093] sd 12:0:0:0: [sdh] 39063650304 512-byte logical blocks: (20.0 TB/18.2 TiB)
[52143.071097] sd 12:0:0:0: [sdh] 4096-byte physical blocks
[52143.071233] sd 12:0:0:0: [sdh] Write Protect is off
[52143.071237] sd 12:0:0:0: [sdh] Mode Sense: 43 00 00 00
[52143.071399] sd 12:0:0:0: [sdh] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[52143.071637] sd 12:0:0:0: [sdh] Optimal transfer size 33553920 bytes not a multiple of physical block size (4096 bytes)
[52143.080685] .ready
[52143.088220] sd 9:0:0:0: [sde] 39063650304 512-byte logical blocks: (20.0 TB/18.2 TiB)
[52143.088224] sd 9:0:0:0: [sde] 4096-byte physical blocks
[52143.088335] sd 9:0:0:0: [sde] Write Protect is off
[52143.088337] sd 9:0:0:0: [sde] Mode Sense: 43 00 00 00
[52143.088499] sd 9:0:0:0: [sde] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[52143.088736] sd 9:0:0:0: [sde] Optimal transfer size 33553920 bytes not a multiple of physical block size (4096 bytes)
[52143.144657] .ready
[52143.153890] sd 13:0:0:0: [sdi] 39063650304 512-byte logical blocks: (20.0 TB/18.2 TiB)
[52143.153894] sd 13:0:0:0: [sdi] 4096-byte physical blocks
[52143.154032] sd 13:0:0:0: [sdi] Write Protect is off
[52143.154036] sd 13:0:0:0: [sdi] Mode Sense: 43 00 00 00
[52143.154199] sd 13:0:0:0: [sdi] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[52143.154463] sd 13:0:0:0: [sdi] Optimal transfer size 33553920 bytes not a multiple of physical block size (4096 bytes)
[52143.272656] .
[52143.340398] .ready
[52143.348396] sd 10:0:0:0: [sdf] 39063650304 512-byte logical blocks: (20.0 TB/18.2 TiB)
[52143.348401] sd 10:0:0:0: [sdf] 4096-byte physical blocks
[52143.348515] sd 10:0:0:0: [sdf] Write Protect is off
[52143.348517] sd 10:0:0:0: [sdf] Mode Sense: 43 00 00 00
[52143.348673] sd 10:0:0:0: [sdf] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[52143.348911] sd 10:0:0:0: [sdf] Optimal transfer size 33553920 bytes not a multiple of physical block size (4096 bytes)
[52143.368499] sd 10:0:0:0: [sdf] Attached SCSI disk
[52143.976418] .
[52144.296680] .
[52145.000426] .ready
[52145.037924] sd 11:0:0:0: [sdg] 39063650304 512-byte logical blocks: (20.0 TB/18.2 TiB)
[52145.037928] sd 11:0:0:0: [sdg] 4096-byte physical blocks
[52145.038054] sd 11:0:0:0: [sdg] Write Protect is off
[52145.038057] sd 11:0:0:0: [sdg] Mode Sense: 43 00 00 00
[52145.038210] sd 11:0:0:0: [sdg] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[52145.038448] sd 11:0:0:0: [sdg] Optimal transfer size 33553920 bytes not a multiple of physical block size (4096 bytes)
[52145.320647] ...ready
[52147.376238] sd 14:0:0:0: [sdj] 39063650304 512-byte logical blocks: (20.0 TB/18.2 TiB)
[52147.376242] sd 14:0:0:0: [sdj] 4096-byte physical blocks
[52147.376359] sd 14:0:0:0: [sdj] Write Protect is off
[52147.376361] sd 14:0:0:0: [sdj] Mode Sense: 43 00 00 00
[52147.376518] sd 14:0:0:0: [sdj] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[52147.376781] sd 14:0:0:0: [sdj] Optimal transfer size 33553920 bytes not a multiple of physical block size (4096 bytes)
now I have to figure out why I can't actually do anything like partition or format the drives...

Assuming I get that figured out and this was all a cable issue can you reccomend any good cables? I need a longer one
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somedudeinaz
Posts: 8
Joined: 15 Feb 2024, 11:29

Re: D6-320 NOT Connecting (Linux Mint 21)

Post by somedudeinaz »

OK, I can't even get into the system to partition the drives.

As I said before, lsblk eventually showed the drives. but I keep getting "reset errors" - which matches what @hornseye describes in this forum post here:

viewtopic.php?f=67&t=5717#p32759

So the cable I used is the exact one I saw him reference (bought it at the same time as I bought the d6 - I read the forum befor purchasing ;) )

Swapped the cables around again and still had issues.

So I just now popped 5 of the drives into my Mobius and they are working perfectly. I'm able to partition and format and use them.

So I'm going to assume I have a faulty unit and return to amazon for a swap.

I'll be back when I get the replacement.
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