Not able to login from a new Computer

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suresh
Posts: 2
Joined: 06 Feb 2024, 07:20

Not able to login from a new Computer

Post by suresh »

Hi,

I bought a new Desktop and trying to connect to my tnas using Windows File Explorer. I keep on getting wrong password message even though I am giving corrrrect password.

I am able to login with same credentials using browser, but not able to connect using File Explorer - to drag and drop files. Please help me.

Thanks.

Suresh.
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Gremlin
Posts: 460
Joined: 02 Dec 2022, 22:31
Great Britain

Re: Not able to login from a new Computer

Post by Gremlin »

In TNAS check individual permissions on shared folders.
F5-221 5.1.123, 8GB System Partition on 3 x 4TB Traid; 3TB EXT4
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid. (Latest Update 11/04/24)
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TMwuu
TerraMaster Team
Posts: 141
Joined: 13 Jun 2022, 16:57

Re: Not able to login from a new Computer

Post by TMwuu »

{L_BUTTON_AT}suresh
What is your TOS system version? If the guest user is enabled, you can deactivate this user first. You can also refer to the following operation link to troubleshoot:viewtopic.php?f=77&t=2759
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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suresh
Posts: 2
Joined: 06 Feb 2024, 07:20

Re: Not able to login from a new Computer

Post by suresh »

All,

Thank you for your suggestions, but somehow none of them worked.

Finally it worked when I changed my password.

Thank you.
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