Need original TOS for F4-210

Initialization of newly purchased TNAS or re-installation of your TNAS
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Hardfecx
Posts: 244
Joined: 04 Jun 2020, 23:17

Need original TOS for F4-210

Post by Hardfecx »

Hi,

I tried to downgrade my Tos version but now my Nas want to be instal the new TOS version wich doesn't anymore exists on TerraMaster website.
So i need help
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
China

Re: Need original TOS for F4-210

Post by TMroy »

Why you need to downgrade the os?
here is the latest version of tos, please update it to the latest version.
viewtopic.php?f=28&t=711
To contact our team, please send email to following addresses, remember to replace (at) with @:
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Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Hardfecx
Posts: 244
Joined: 04 Jun 2020, 23:17

Re: Need original TOS for F4-210

Post by Hardfecx »

have a look what it shows me after all that...
and when i trie to download aotomaticly, it goes up to 50% but not more.
I was on tha terramaster website an under "downloas" there is no more TOS version
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TMSupport
TM Support
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Joined: 13 Dec 2019, 15:15

Re: Need original TOS for F4-210

Post by TMSupport »

You can download the installation package from this link first http://dl.terra-master.com/cn/TOS_A1.0_ ... 291655.ins and select "Manually download and install TOS".
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Hardfecx
Posts: 244
Joined: 04 Jun 2020, 23:17

Re: Need original TOS for F4-210

Post by Hardfecx »

after 15 Minutes still the same:
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
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Re: Need original TOS for F4-210

Post by TMroy »

Hardfecx wrote: 12 Aug 2020, 16:35 after 15 Minutes still the same:
Just take a little longer to study your case, I afraid something wrong during you update your TOS. please try following:

1. pull all your drives out;
2. insert another healthy drive;
3. install again the TOS, I recommand the latest one;
4. after installation complete, pull out your drive;
5. insert your previous drives, and install the os again.

if there is still issue there, please let me know.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Hardfecx
Posts: 244
Joined: 04 Jun 2020, 23:17

Re: Need original TOS for F4-210

Post by Hardfecx »

same error, I let it run over night but this morning, nothing changed...
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TMroy
TM Support
Posts: 3098
Joined: 10 Mar 2020, 14:04
China

Re: Need original TOS for F4-210

Post by TMroy »

The system was failed to install on your hard drive, you need to replace your drives.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Hardfecx
Posts: 244
Joined: 04 Jun 2020, 23:17

Re: Need original TOS for F4-210

Post by Hardfecx »

TMroy wrote: 14 Aug 2020, 17:30 The system was failed to install on your hard drive, you need to replace your drives.
it was an other empty one, not one of those 4 I had in it before.
Is it possible to load a backup file via putty?
TMsupport3

Re: Need original TOS for F4-210

Post by TMsupport3 »

Please format the HDD in low level format on PC first even it is empty, then use it in TerraMaster NAS.
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