stuck at boot screen - no icons!

Initialization of newly purchased TNAS or re-installation of your TNAS
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pham34
Posts: 3
Joined: 03 Jan 2024, 05:10

stuck at boot screen - no icons!

Post by pham34 »

I can log in to TNAS...but none of the menu/Icons are present
What to do?
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TMroy
TerraMaster Team
Posts: 2607
Joined: 10 Mar 2020, 14:04
China

Re: stuck at boot screen - no icons!

Post by TMroy »

Is it a newly purchased unit? model number? TOS version?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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pham34
Posts: 3
Joined: 03 Jan 2024, 05:10

Re: stuck at boot screen - no icons!

Post by pham34 »

TERRAMASTER F2-210 2-Bay NAS Quad Core 1GB RAM DDR4 Media Server Personal Private Cloud
The software is unknown version. I updated manually to the latest version and immediately after reboot I did not see Icons again.
I tried resetting turning on/off

Login is OK...but no icons to click on
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pham34
Posts: 3
Joined: 03 Jan 2024, 05:10

Re: stuck at boot screen - no icons!

Post by pham34 »

I can log in on Mobile app but not PC
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