Hello
Inconcevable bug here : Have set up DS423 with two SSD in raid 1, works well.
Then added 2 HDD 16To, created a RAID1 pool and a volume with shared folders. Put data on it over SMB, then rebooted the NAS.
All shared folders on HDD disappeared. Not listed any more in settings, but pool and volume appear ok. Files are here with SSH.
Deleted the volume then recreated it, added shared folders, put data in them, then rebooted the NAS : vanished again.
Tested again by getting back to creation of a new storage pool, then volume, then shared folders. : same result. Anything I put on HDD does not survive the reboot.
What the hell is happening here ? This is so unacceptable that it seems unreal
Any idea ?
Volumes disappear at reboot
- Flyingbike
- Posts: 5
- Joined: 22 Dec 2023, 16:28
Re: Volumes disappear at reboot
addition :
shared folders on HDD do not appear in permissions list in Settings/users or groups, so this is not a permissions issue.
shared folders on HDD do not appear in permissions list in Settings/users or groups, so this is not a permissions issue.
Re: Volumes disappear at reboot
Please generate and download the log report in TOS > Technical Support > Report Issues, and then send it to our support mailbox as a network disk sharing link for analysis.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- Flyingbike
- Posts: 5
- Joined: 22 Dec 2023, 16:28
Re: Volumes disappear at reboot
Ok I have done that.
In the meantime, do you know what happens ?
Disk usage says it is not empty, shared folders are still in the volume list when I connect to NAS through SMB but I can not reach them. Files are still there, it looks like the OS do not keep trace of shared folders but everything is still in place.
Best
In the meantime, do you know what happens ?
Disk usage says it is not empty, shared folders are still in the volume list when I connect to NAS through SMB but I can not reach them. Files are still there, it looks like the OS do not keep trace of shared folders but everything is still in place.
Best
Re: Volumes disappear at reboot
Thank you for your feedback, our lab will analyze this issue based on your logs.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- Jeasestokes
- Posts: 1
- Joined: 02 Jan 2024, 16:08