Trouble installing Multimedia Server

A TerraMaster app for media transcoding and streaming
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ideasmonkey
Posts: 1
Joined: 21 Dec 2023, 22:52

Trouble installing Multimedia Server

Post by ideasmonkey »

Hi there.
Complete newbie here. I've tried following guides on youtube and through the TerraMaster website, but I keep getting stuck at the same point.
I open the App and am presented with the 'General' Tab. I click on the box that Enables Multimedia Server and immediately get a popup window that says 'Tips - The changes have not been saved, are you sure you want to leave?'. I can click 'Save', 'Cancel', or 'Confirm', but nothing happens. The popup window just appears again, giving me the same options.
I've tried clicking on other boxes and got the same response.
The only way to get out of the pop-up is to close the app.
I've tried re-installing it, but the same thing happens every time.
I'm clearly doing something wrong, or haven't set something up right to begin with.
Does anybody have any ideas what I'm doing wrong?

Pics below for reference:
download/file.php?mode=view&id=2971
download/file.php?mode=view&id=2972
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Screenshot 2023-12-21 at 15.00.08.png
Screenshot 2023-12-21 at 14.59.57.png
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TMzethar
TerraMaster Team
Posts: 1223
Joined: 27 Oct 2020, 16:43

Re: Trouble installing Multimedia Server

Post by TMzethar »

Please tell us the TNAS model and TOS version you are using.
Please try clearing the browser cache or restarting TNAS. And tell us if it works.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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