F4-423 inaccessible

Initialization of newly purchased TNAS or re-installation of your TNAS
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ArnoTerraF
Posts: 4
Joined: 16 Dec 2023, 18:06

F4-423 inaccessible

Post by ArnoTerraF »

Hi i’ve freshly installed my F4-423, with last TOS (3 days old ;) )
All was good, i’ve configured a RAID1 (with 2 disk 12TB)
Performed backups of iphone’s pictures, and ipad’s one … all sounded good :)
I’ve started yesterday evening, to transfer my PC pictures to NAS … the night passed , and his morning the NAS doesn’t answered anymore (only pings) but TOS https doesn’t answer

Any ideas ? I’ve tried to reload it (power off/on) … no way
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ArnoTerraF
Posts: 4
Joined: 16 Dec 2023, 18:06

Re: F4-423 inaccessible

Post by ArnoTerraF »

I’ve just scanned tcp port, and ssh port (22 or 9222) is not open :(
Opened ports : 25, 110, 119, 143, 465, 563, 587, 993, 995, 5443, or 8181
On 5443 or 8181 (hhtps or http) i only get a answer : « TOS Loading please wait ….»
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TMwuu
TerraMaster Team
Posts: 141
Joined: 13 Jun 2022, 16:57

Re: F4-423 inaccessible

Post by TMwuu »

{L_BUTTON_AT}ArnoTerraF

It is recommended that you try restarting the TNAS device: press the power button to shut it down and then turn it on again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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ArnoTerraF
Posts: 4
Joined: 16 Dec 2023, 18:06

Re: F4-423 inaccessible

Post by ArnoTerraF »

Many thks for your answer. But i already done that (by the button yesterday, an by the electric cable all the night long)
I’ve just poser it on back, but it still not responding, even if lights are correctly up, or blincking
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TMzethar
TerraMaster Team
Posts: 1223
Joined: 27 Oct 2020, 16:43

Re: F4-423 inaccessible

Post by TMzethar »

Is the hard drive indicator constantly flashing? Perhaps it's stuck in some synchronization process, you can try to wait for it to end.
If you have an HDMI monitor and keyboard, you can connect to TNAS to observe its output information.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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ArnoTerraF
Posts: 4
Joined: 16 Dec 2023, 18:06

Re: F4-423 inaccessible

Post by ArnoTerraF »

Ok i’ve finally reset the NAS. But thanks to (i don’t know who :)) old cnfig seems there …
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