Hello,
I have problems with my remote access. Since I've done a restart of my nas the remote access always deactivates itself when trying to activate it. Before it worked. Can anybody help me?
Remote Access deactivates itself
Re: Remote Access deactivates itself
Please advise your TNAS model number and current TOS version in return.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- Jac de Lad
- Posts: 38
- Joined: 04 Aug 2020, 01:40
Re: Remote Access deactivates itself
Oh yeah, sorry I forgot. It's a F2-210 with 4.1.28. My F4-421 is working without any problem. And the F2-210 worked until I did a restart.
Just to clarify: I check the box for remote access, enter a name and click the button to save the settings. After a short animation (something like "saving") the window is active again, but the help box doesn't show the link. Choosing ddns and remote access again shows that the option is deactivated again.
Just to clarify: I check the box for remote access, enter a name and click the button to save the settings. After a short animation (something like "saving") the window is active again, but the help box doesn't show the link. Choosing ddns and remote access again shows that the option is deactivated again.
Re: Remote Access deactivates itself
When you apply your setting but your tnas.online link does not show up, that means your settings failed.
Try to swtich the server, enable and disable the service again.
Try to swtich the server, enable and disable the service again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- Jac de Lad
- Posts: 38
- Joined: 04 Aug 2020, 01:40
Re: Remote Access deactivates itself
Hello,
I already did, also with different aliases. Didn't work.
I already did, also with different aliases. Didn't work.
Re: Remote Access deactivates itself
Well, the service may be stopped by something abnormal and failed to activate, then try to update your TOS to 4.1.29 so that to reset some system configuration.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- Jac de Lad
- Posts: 38
- Joined: 04 Aug 2020, 01:40
Re: Remote Access deactivates itself
Oh, I didn't know this was already out. I'll try it. Would a downgrade to 4.1.27 via updatepackage work too?
- Jac de Lad
- Posts: 38
- Joined: 04 Aug 2020, 01:40
Re: Remote Access deactivates itself
It worked with 4.1.29. I hope the next reboot will not cause the problem again. Thanks to everyone.
Another thing: I couldn't find information yet: I cannot rename or delete the user "admin". Is there a special reason for that? This creates a preventable risk, since everyone knows about a username. Maybe someone already asked that, so I do not need to create a new thread.
Another thing: I couldn't find information yet: I cannot rename or delete the user "admin". Is there a special reason for that? This creates a preventable risk, since everyone knows about a username. Maybe someone already asked that, so I do not need to create a new thread.
Re: Remote Access deactivates itself
The admin user is a default administrator user, and it could not be modified or deleted.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)