Remote Access deactivates itself

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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Jac de Lad
Posts: 38
Joined: 04 Aug 2020, 01:40

Remote Access deactivates itself

Post by Jac de Lad »

Hello,
I have problems with my remote access. Since I've done a restart of my nas the remote access always deactivates itself when trying to activate it. Before it worked. Can anybody help me?
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Remote Access deactivates itself

Post by TMSupport »

Please advise your TNAS model number and current TOS version in return.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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Jac de Lad
Posts: 38
Joined: 04 Aug 2020, 01:40

Re: Remote Access deactivates itself

Post by Jac de Lad »

Oh yeah, sorry I forgot. It's a F2-210 with 4.1.28. My F4-421 is working without any problem. And the F2-210 worked until I did a restart.
Just to clarify: I check the box for remote access, enter a name and click the button to save the settings. After a short animation (something like "saving") the window is active again, but the help box doesn't show the link. Choosing ddns and remote access again shows that the option is deactivated again.
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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Re: Remote Access deactivates itself

Post by TMroy »

When you apply your setting but your tnas.online link does not show up, that means your settings failed.
Try to swtich the server, enable and disable the service again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Jac de Lad
Posts: 38
Joined: 04 Aug 2020, 01:40

Re: Remote Access deactivates itself

Post by Jac de Lad »

Hello,
I already did, also with different aliases. Didn't work.
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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Re: Remote Access deactivates itself

Post by TMroy »

Well, the service may be stopped by something abnormal and failed to activate, then try to update your TOS to 4.1.29 so that to reset some system configuration.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Jac de Lad
Posts: 38
Joined: 04 Aug 2020, 01:40

Re: Remote Access deactivates itself

Post by Jac de Lad »

Oh, I didn't know this was already out. I'll try it. Would a downgrade to 4.1.27 via updatepackage work too?
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Jac de Lad
Posts: 38
Joined: 04 Aug 2020, 01:40

Re: Remote Access deactivates itself

Post by Jac de Lad »

It worked with 4.1.29. I hope the next reboot will not cause the problem again. Thanks to everyone.

Another thing: I couldn't find information yet: I cannot rename or delete the user "admin". Is there a special reason for that? This creates a preventable risk, since everyone knows about a username. Maybe someone already asked that, so I do not need to create a new thread.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Remote Access deactivates itself

Post by TMSupport »

The admin user is a default administrator user, and it could not be modified or deleted.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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