Loading never ending .... F2-422

Initialization of newly purchased TNAS or re-installation of your TNAS
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xbaeza
Posts: 6
Joined: 09 Feb 2022, 00:10

Loading never ending .... F2-422

Post by xbaeza »

Hi,
after a NAS restart i'm unable to access it anymore.

Like a read in other posts, i restarted the NAS with no HDDS so a new screen appear asking for drives. Then I've inserted the drives again, and a new screen appeared. I pressed "Initialize" and choose "Automatic". Then a HDD checking process finished with success:

HDD1 ST8000VN004-2M21 8.00 TB Good
HDD2 ST8000VN004-2M21 8.00 TB Good

After that a "Intalling TOS..." screen appear, then, NAS automatic restart.

But after that a "Loading" screen appear and after one hour of HDD working noise, it stopped and web interface is not accessible whith a connection timeout error.

Printed in the footer is this number: J3455_MAPL0303V17_V4.9.19

¿what can I do?
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TMnight
TerraMaster Team
Posts: 30
Joined: 30 Sep 2022, 16:40

Re: Loading never ending .... F2-422

Post by TMnight »

Have you tried searching for the IP address of the NAS using the TNAS PC? Can you search for it normally?
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xbaeza
Posts: 6
Joined: 09 Feb 2022, 00:10

Re: Loading never ending .... F2-422

Post by xbaeza »

Hi!

No I don't, I will try it.

Thanks!
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xbaeza
Posts: 6
Joined: 09 Feb 2022, 00:10

Re: Loading never ending .... F2-422

Post by xbaeza »

Hi again!

i've tried but "No TNAS device was found" message appeared.

¿Any other ideas?

Thanks!
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TMwuu
TerraMaster Team
Posts: 141
Joined: 13 Jun 2022, 16:57

Re: Loading never ending .... F2-422

Post by TMwuu »

{L_BUTTON_AT}xbaeza
You can refer to this link for troubleshooting. viewtopic.php?f=83&t=2250
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Gremlin
Posts: 459
Joined: 02 Dec 2022, 22:31
Great Britain

Re: Loading never ending .... F2-422

Post by Gremlin »

{L_BUTTON_AT}xbaeza

Can you see a list of devices (aka clients) on your dhcp server (usually router)?
F5-221 5.1.123, 8GB System Partition on 3 x 4TB Traid; 3TB EXT4
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid. (Latest Update 11/04/24)
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TMzethar
TerraMaster Team
Posts: 1223
Joined: 27 Oct 2020, 16:43

Re: Loading never ending .... F2-422

Post by TMzethar »

What is the TOS version you installed for F2-422?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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