Suddenly can not access SMB storage from windows 11 or windows 10

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epsilonion
Posts: 43
Joined: 22 Jan 2023, 18:32

Suddenly can not access SMB storage from windows 11 or windows 10

Post by epsilonion »

I have no idea what is happening when I try to access SMB storage from any windows PC (File Explorer).

It gives me an error.
multiple connections to a server or shared resource by the same user, using more than one username, are not allowed.

Any Idea how I get around this as I always use the same user account never mind what computer I am using and some days I may use 2.
never had this issue before
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TMzethar
TerraMaster Team
Posts: 1246
Joined: 27 Oct 2020, 16:43

Re: Suddenly can not access SMB storage from windows 11 or windows 10

Post by TMzethar »

What is your TNAS model and TOS version uesd?
Do you see any relevant error messaged and what do they prompt?
This may help you troubleshoot the problem:
Windows users cannot use SMB file service to access?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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