Hardware Sensors not working

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ElPabloMaximo
Posts: 27
Joined: 18 Sep 2023, 22:02

Hardware Sensors not working

Post by ElPabloMaximo »

Has anyone else noticed hardware sensors not working? It's a brand new machine so maybe a bug? No device temp, no CPU temp, no fan speed.
TerraMasterT12-450_hardwaresensorsnotworking.jpg
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TMzethar
TerraMaster Team
Posts: 1223
Joined: 27 Oct 2020, 16:43

Re: Hardware Sensors not working

Post by TMzethar »

We have noticed similar issues and are currently investigating and repairing them.
What version of TOS are you using? Is your TNAS running some programs at full capacity?
You can try logging in to SSH and entering the following command to check the temperature of the fan, device, and CPU to see if it can be detected?

Code: Select all

ec_stat rss
ec_stat rst
ec_stat rct
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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ElPabloMaximo
Posts: 27
Joined: 18 Sep 2023, 22:02

Re: Hardware Sensors not working

Post by ElPabloMaximo »

User and System name removed.

It appears to be more than a visual defect in the GUI

[TNAS01 ~]# ec_stat -rss
system_fanspeed = -19640
[TNAS01 ~]# ec_stat -rct
cpu_temputre = 0
[TNAS01 ~]# ec_stat -rst
system_temputre = 0

At the time this was take, CPU is @ 10% and memory is at 8% utilization.
T12-450
TRAID Pool 1 - 4x4TB HDD
TRAID Pool 2 - 4x6TB HDD + 4x8TB HDD
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TMRyan
TerraMaster Team
Posts: 829
Joined: 01 Dec 2020, 11:50
China

Re: Hardware Sensors not working

Post by TMRyan »

This may be due to a problem with the program or the wrong adaptation program being started. You can try restarting TNAS.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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ElPabloMaximo
Posts: 27
Joined: 18 Sep 2023, 22:02

Re: Hardware Sensors not working

Post by ElPabloMaximo »

restart did not resolve this problem
Screenshot from 2023-11-02 12-02-54.png
T12-450
TRAID Pool 1 - 4x4TB HDD
TRAID Pool 2 - 4x6TB HDD + 4x8TB HDD
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TMzethar
TerraMaster Team
Posts: 1223
Joined: 27 Oct 2020, 16:43

Re: Hardware Sensors not working

Post by TMzethar »

Please pay attention to the replies in your newly posted topic post.
viewtopic.php?f=25&t=5324&p=30774#p30774
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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