F4-421 Auto power up bug and can not shutdown from TOS

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Alby87
Posts: 9
Joined: 25 Oct 2023, 15:59
Italy

F4-421 Auto power up bug and can not shutdown from TOS

Post by Alby87 »

Hi!
I've just bought the F4-421 NAS, but I noticed the bug that switch on automatically at 00:00 Beijin time (5 PM in Italy). I can not also turn off the NAS by the TOS interface, it will just reboot it. I'm using the latest TOS 5.1.79. I'm a power user, so if you need some information or tests done in SSH, please tell me. I'm reading this can be a BIOS error, but it seems reading other topics that the latest update don't fix this.

May you help me? Thank you :D
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TMzethar
TM Support
Posts: 2824
Joined: 27 Oct 2020, 16:43

Re: F4-421 Auto power up bug and can not shutdown from TOS

Post by TMzethar »

This may be an issue of incompatibility with older versions of Bios. Please contact the technical support email for the latest version of BIOS installation guidelines. If available, please connect the HDMI monitor to view the current BIOS version and let them know.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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