Software (maybe tos) problem with nas

Initialization of newly purchased TNAS or re-installation of your TNAS
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mirazhik74
Posts: 2
Joined: 06 Oct 2023, 01:21

Software (maybe tos) problem with nas

Post by mirazhik74 »

Hi every one...
Sorry for my language problem. try write this post with translator correctly.
Nas has been working sucsessfull during 150 day. After reboot storage dosen't started.
on log sceen i saw that it's boot, but not ethernet connection.
I'm try boot it by livecd (i'm use mint live usb) and all ethernet connection link-up.
has nas storage safe mode for start? how can I mount raid storage in liveusb to backup my data?
tos 4.2/F5-221/6Gb ram/raid 5 (i'm think it was, but i don't remember)/ 5*2Tb/2 ethernet ports

i'm can attach screnshots or video by screen. If it realy needed.
My native language - russian. second part in russian (if here some people who can read it)
Всем привет. NAS отработал дней 150 без проблем. Пришлось его перезагрузить. И больше он не загружается.
На консольном экране пробегает процесс инициализации, где он пишет что falled ethernet. и нет регистрации на роутерах.
Попробовал загрузиться с liveusb под mint. он запукается и и инициализирует все порты. я вижу все диски.
старался попробовать смонтировать диски как raid в mint он не понимает что за диски и какая файловая там.
есть ли safemode при старте? как правильно смонтировать файлоую для backup?
tos 4.2/F5-221/6Gb ram/raid 5 (наверно. давно это было, точно не зеркало)/ 5*2Tb/2 ethernet ports
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TMRyan
TerraMaster Team
Posts: 829
Joined: 01 Dec 2020, 11:50
China

Re: Software (maybe tos) problem with nas

Post by TMRyan »

What did you do before restarting TNAS? Perhaps you can send us screenshots of the display output or any issues you encounter to our technical support team.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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mirazhik74
Posts: 2
Joined: 06 Oct 2023, 01:21

Re: Software (maybe tos) problem with nas

Post by mirazhik74 »

link for video
https://youtu.be/XurdfDyaQfc
only update package. i didn't install new, but i'm remove docker before reboot
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