TNAS mobile 3 ver.3.2.25 bug report

Engage in discussions, seek assistance, and report issues related to client applications, including: TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, as well as smart TV applications and clients.
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dataonly
Posts: 41
Joined: 12 Oct 2022, 21:47
Australia

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by dataonly »

Cannot perform photo backup, TNAS mobile 3 ver.3.2.25 crashed when trying to backup photos
TNAS running the latest update 5.167-00214 for F5-221, just did the update 13 hours ago
Mobile device - iphone 11 proMax, ios 16.6.1
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TMtina
TM Support
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Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

{L_BUTTON_AT}dataonly
Please try to reinstall the TNAS mobile 3 application.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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ostaporomo
Posts: 27
Joined: 02 Sep 2023, 13:23
Finland

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

{L_BUTTON_AT}TMtina

Hello! The color of the "confirm" button does not change to blue. I waited for 7 minutes.
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMtina
TM Support
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Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

{L_BUTTON_AT}ostaporomo
Hello! Please answer my question: "What is your TOS system version?"
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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ostaporomo
Posts: 27
Joined: 02 Sep 2023, 13:23
Finland

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

{L_BUTTON_AT}TMtina

Please forgive me, I thought I included this information in the first post. Version TOS - 5.1.67
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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dataonly
Posts: 41
Joined: 12 Oct 2022, 21:47
Australia

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by dataonly »

{L_BUTTON_AT}TMtina

Deleted and reinstalled the app and same issue
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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

{L_BUTTON_AT}dataonly
Please provide a screen recording of the problem and send it to: support_cn(at)terra-master.com. Also, what language is your mobile phone system using?
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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dataonly
Posts: 41
Joined: 12 Oct 2022, 21:47
Australia

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by dataonly »

{L_BUTTON_AT}dataonly
TMtina wrote: ↑22 Sep 2023, 08:56 Please provide a screen recording of the problem and send it to: support_cn(at)terra-master.com. Also, what language is your mobile phone system using?
I have just send the screen recording to your support team, please check and follow up. Thanks Phone system is in English.
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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

{L_BUTTON_AT}dataonly
We have received your email and we will verify it! How many photos and videos do you have on your phone?
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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User avatar
dataonly
Posts: 41
Joined: 12 Oct 2022, 21:47
Australia

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by dataonly »

{L_BUTTON_AT}dataonly
TMtina wrote: ↑22 Sep 2023, 16:08 We have received your email and we will verify it! How many photos and videos do you have on your phone?
Thanks, I need to backup all files as I need to free space on my phone. Lots, close to 190Gb, does it matter?
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