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Leekay07
Posts: 2
Joined: 10 Sep 2023, 08:54

403 Forbidden

Post by Leekay07 »

Hi So it seems you have had a software exploit. I went to log on to my NAS for first time in a very long time to see that it was encrypted by ransomware since FEB 10th 2023.

Problem I have is all this on the drives are my family pics dating back to 2000. That's 20 years of pictures now accessibly to me. I am pretty sure I had the software up to date last October. No email has ever been sent to me telling me of an exploit or anything. This was my hard copy held local. Some files are backed up here and there but for the most part they are backed up here.
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TMqiky
Posts: 44
Joined: 07 Aug 2023, 18:10

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Post by TMqiky »

What is the TNAS model and what is the system version?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Leekay07
Posts: 2
Joined: 10 Sep 2023, 08:54

Re: 403 Forbidden

Post by Leekay07 »

F2-220

Needs not sure how to tell the software version as I can’t get access to the thing anymore as it is completely under ransomware. I can look at the directory but I can not get any software running obviously.
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