Mobile App 2.3.23 problem

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Jonas Pi
Posts: 15
Joined: 09 Jul 2020, 08:59

Mobile App 2.3.23 problem

Post by Jonas Pi »

Hey there,
I was updating TNAS Mobile App from 2.3.16 to 2.3.23
The new Version (2.3.23, downloaded from inside the app - settings/version information/download ) won't recognize any of my user and i can't log in.
Everytime i try there's the message that my User or Password is incorrect.

If i uninstall the app and install the 2.3.16 (Android Playstore Version) again it works fine.

Please fix it :-)

Sincere
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Mobile App 2.3.23 problem

Post by TMSupport »

Thank you for the reporting.
Please advise whether there is any special characters in your password. We will check here.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Jonas Pi
Posts: 15
Joined: 09 Jul 2020, 08:59

Re: Mobile App 2.3.23 problem

Post by Jonas Pi »

Good Evening,

Some capital letters, symbols and numbers. I can tell you the symbol is a plus (+)

Thanks for the reply!

Sincerely,
Jonas
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Mobile App 2.3.23 problem

Post by TMSupport »

Thank you for the feedback. We have tested here that password with symbol + would not be accepted by TNAS Mobile 2.3.23.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Jonas Pi
Posts: 15
Joined: 09 Jul 2020, 08:59

Re: Mobile App 2.3.23 problem

Post by Jonas Pi »

Thanks for testing!

Will it be fixes within the next releases ?

Sincerely,
Jonas
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Mobile App 2.3.23 problem

Post by TMroy »

This issue has been reported to the tech team, I think they will fix it, but I can't tell when. Will keep you updated.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Jonas Pi
Posts: 15
Joined: 09 Jul 2020, 08:59

Re: Mobile App 2.3.23 problem

Post by Jonas Pi »

Hey there,

i guess the problem is fixed. I'm not quite sure if my Smartphone was updating your app, but i've done a TOS update too so either of that fixed the issue, the special sign plus (+) is working in my password again.

Thank you!!

Regards from Germany :)
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Mobile App 2.3.23 problem

Post by TMSupport »

Thanks for the feedback and glad to know it's fixed now.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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