QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS

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kwzhu
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Joined: 30 Apr 2023, 02:21

QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS

Post by kwzhu »

Hi, I have a TerraMaster NAS model F4-423. I uploaded video files from my iPhone and GoPro to the NAS. However, when I clicked a file ( either in .MOV or.MP4) I got a message said "he file isn’t compatible with QuickTime Player." . If I copied the same file to my local drive, QT can play it without any issue. Why that is the case? Anything I can do to address the issue. Thanks.
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TMroy
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Joined: 10 Mar 2020, 14:04
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Re: QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS

Post by TMroy »

Again, where did you click the video files? when you report an issue, please provide more specifics.
Did you connect to your TNAS via the SMB file service through "Connect to server" on your Mac? or .....?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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kwzhu
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Joined: 30 Apr 2023, 02:21

Re: QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS

Post by kwzhu »

Yes using SMB protocl per your user manual.
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TMzethar
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Joined: 27 Oct 2020, 16:43

Re: QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS

Post by TMzethar »

If you try using VLC, will it work?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS

Post by TMroy »

We have verified the QuickTime player on Macbook pro running 13.3 play .mov and .mp4 video without issue. please check your mac system settings or network settings.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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