OTP Code incorrect

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fmattbp
Posts: 6
Joined: 24 Apr 2023, 15:27

OTP Code incorrect

Post by fmattbp »

TNAS F4-421
Recently upgraded to 5.1.33-00360
TNAS Mobile 3.1.6

I'm trying to configure 2FA with the OTP option, I scan the code and the NAS appears on my application, at the final step when the NAS request me for a code to test the configuration I type the code that the application is giving me but keeps failing with a "Verification code is incorrect" error.

How can I solve this issue?
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TMzethar
TerraMaster Team
Posts: 1223
Joined: 27 Oct 2020, 16:43

Re: OTP Code incorrect

Post by TMzethar »

Is there a gap between your mobile phone system time and TOS system time?
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fmattbp
Posts: 6
Joined: 24 Apr 2023, 15:27

Re: OTP Code incorrect

Post by fmattbp »

TMzethar wrote: 24 Apr 2023, 19:02 Is there a gap between your mobile phone system time and TOS system time?
Not really a gap but the time/date settings are set up manually because recently on my country the daylight saving time was deleted and my phone still don't receive the update for this changes and if I let the phone synchronize automatically it will be one hour ahead of the time.

Anyway I tried with a tablet that already received the update and the OTP function works well on that device.

Thanks!
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