Cant add new files?

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Tricky
Posts: 233
Joined: 07 Feb 2020, 02:12
Great Britain

Cant add new files?

Post by Tricky »

This i mainly a multimedia streamer file problem, basically my movie files are showing up on some devices and not on others and are not in the multimedia list, however if a try and add them I get a message that says file already added so what can I do to remedy this problem.
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Tricky
Posts: 233
Joined: 07 Feb 2020, 02:12
Great Britain

Re: Cant add new files?

Post by Tricky »

I also cannot delete files from file manager, how do I do this?
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TMlinda
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Joined: 13 Jun 2022, 16:57

Re: Cant add new files?

Post by TMlinda »

{L_BUTTON_AT}Tricky

I can't understand your question clearly.How do you access the file? Please describe it in detail and attach a screenshot.
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Tricky
Posts: 233
Joined: 07 Feb 2020, 02:12
Great Britain

Re: Cant add new files?

Post by Tricky »

OK F5-221 in the multimedia server app there are movie folders that I have added, and there are files of a similar name but not exactly the same that I have tried to add from file manager, but I get a message that says (file already exists) but it doesn't, is it the similar name that's causing the problem, and how do I deal with it?

But I cannot delete any of these files that are in the file manager to try and sort this problem, can this actually be done?
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Tricky
Posts: 233
Joined: 07 Feb 2020, 02:12
Great Britain

Re: Cant add new files?

Post by Tricky »

OK, figured out how to delete files from file manager....must have forgotten.

Anyway, on trying to add two shared filses that contain movies to the directory in the multimedia server it keeps saying that these files are already in the index, but they are not!
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TMlinda
TM Support
Posts: 276
Joined: 13 Jun 2022, 16:57

Re: Cant add new files?

Post by TMlinda »

{L_BUTTON_AT}Tricky

Trying to change the folder name. What is the version of TNAS system? Please provide more screenshots.
To contact our team, please send email to following addresses, remember to replace (at) with @
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