Suddenly decrypting Encrypted Shared Directory is failing on my F2-210

Language, region, time zone, power, navigation, notification and more.
Locked
User avatar
merge
Posts: 1
Joined: 20 Mar 2023, 16:59

Suddenly decrypting Encrypted Shared Directory is failing on my F2-210

Post by merge »

hi, I just upgraded to the latest Version on my Terramaster F2-210, to 4.2.41. I use RAID 1, simply 1 Volume, where I only use one Directory: an Encrypted Shared Directory, encrypted with a password. Now decrypting fails! (the yellow message is popping up).

The password is correct, because even creating a NEW encrypted dir, fais to decrypt with a new known-good password!!

Disks are both good. What can I try to do? Is this known? thank you!
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Suddenly decrypting Encrypted Shared Directory is failing on my F2-210

Post by TMSupport »

Can it be mounted normally with the exported key file?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked

Return to “System Configuration”