Troubleshooting
Applicable model: All models
If your hard drive is not able to be detected by your TNAS device, or RAID formatting fails during installation(RAID formatting stuck at 10~80%), please try followings:
1. Make sure your hard drive is well attached to the tray, and well seated on its position; Release your drive from the tray and fix it again, and insert it back to the cabin. Please refer to following video guide to install your drive correctly. https://youtu.be/Z6c6S7AA1TE
2. Make sure your hard drive is healthy and in compatibility list;
3. Remove your drive from your TNAS, and test and repair it with third party professional disk tools; viewtopic.php?f=75&t=1125
4. Do a low-level formatting, and try again;
5. If you still encounter a failure, replace it with a new drive and try again.
TerraMaster NAS fails to detect my hard drive?
TerraMaster NAS fails to detect my hard drive?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)