TOS 5.0.135 (x.86) is Released for Update

Official news about TOS, mobile app, PC app updates or beta releases.
User avatar
gedhi
Posts: 0
Joined: 18 Jul 2022, 17:46

Re: TOS 5.0.135 (x.86) is Released for Update

Post by gedhi »

zimo85 wrote:
> gedhi wrote:
> > Upgraded from 5.0.130
> >
> > No Volume and Storage Pool.
> > No /Volume2 folder into FS root
> >
> > Same situation after restore from default.
> >
> > Any suggestion?
> Same problem here.
> I have tried to remove one disk and, after the restart, the files magically appears.
> But then I retry to access after a few hours, and there is nothing on the disk, no
> volume, no storage pools.


Same test, same issue, same result :-)

Please @TMSupport help! ^_^
User avatar
EgorA
Posts: 23
Joined: 18 Apr 2022, 22:18

Re: TOS 5.0.135 (x.86) is Released for Update

Post by EgorA »

danielv wrote:

> The process is thumbnailDaemon.
>
> I understand that is indexing the photos to make thumbnails... but almost 5
> hours at 100%?

I have the same figure - above 5 hours with disabled media indexing.
Something was broken in new firmware.
User avatar
TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: TOS 5.0.135 (x.86) is Released for Update

Post by TMroy »

As we are not magicians, we can't help only depending on messages like "no volume, no storage pool, same test, same issues, same results".
Please provide more information as the article mentioned.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
zimo85
Posts: 7
Joined: 12 Dec 2020, 22:07
Italy

Re: TOS 5.0.135 (x.86) is Released for Update

Post by zimo85 »

TNAS F2-220
TOS 5.0.135-00173
HDD 2x WDC WD10EARX-00N0YB0 in RAID 1 configuration

After update from previuos version, all files disappeared from File Manager.
In Control Panel, there are no Volumes and no Storage Pools. The HDDs are recognized well.
App Center->Installed: empty list (I had installed Plex, Cloud Sync, VPN Server and USB Copy)

I have tried to do a factory reset, but nothing changed.
I removed one disk and restarted the system, then all the files reappeared, with the notification of an issue with the RAID (obviously).
I have reinserted the disk and, again, every file disappeared.

So, I have tried to attach one HDD to my Windows 11 pc with a SATA-to-USB converter, mounted it on WSL2 and all my files are still there!

I don't know why TOS does not recognize anymore the correct volume.

The update was made by control panel, "automatic" way.
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TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: TOS 5.0.135 (x.86) is Released for Update

Post by TMroy »

Please power off your tnas, insert your two drives, and power on your tnas again. Then download the sys log and email it to our tech team, thank you!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
elite5211
Posts: 6
Joined: 11 Mar 2022, 05:23

Re: TOS 5.0.135 (x.86) is Released for Update

Post by elite5211 »

i have the same problem no shares. also if i try to add a application says not found

(The following text is added by TerraMaster support team)
Such a report is totally no help! Issues are not clear, and no helpful information is provided.
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TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: TOS 5.0.135 (x.86) is Released for Update

Post by TMroy »

{L_BUTTON_AT}zimo85

if you are not able to see your volumes and storage pools from the control panel after tnas restart, it may be because the system is slow to respond, please try to refresh the web browser.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
zimo85
Posts: 7
Joined: 12 Dec 2020, 22:07
Italy

Re: TOS 5.0.135 (x.86) is Released for Update

Post by zimo85 »

{L_BUTTON_AT}zimo85
[quote=TMroy post_id=19927 time=1658159185 user_id=1656]

if you are not able to see your volumes and storage pools from the control panel after tnas restart, it may be because the system is slow to respond, please try to refresh the web browser.
[/quote]
No, i cannot see it even after hours. The resource monitor says that the system is "fresh", cpu around 3% and memory around 17%.

[quote=TMroy post_id=19924 time=1658156673 user_id=1656]
Please power off your tnas, insert your two drives, and power on your tnas again. Then download the sys log and email it to our tech team, thank you!
[/quote]
The logs in Control Panel -> System logs are empty.

Now I am trying to send to support mail address the report generated by Technical Support -> Report Issues
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TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: TOS 5.0.135 (x.86) is Released for Update

Post by TMroy »

Did you refresh your web browser? web browser, not TOS.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
zimo85
Posts: 7
Joined: 12 Dec 2020, 22:07
Italy

Re: TOS 5.0.135 (x.86) is Released for Update

Post by zimo85 »

TMroy wrote:
> Did you refresh your web browser? web browser, not TOS.
Sure, I have also tried with another browser and another pc. The issue is not related to browser, cache, or something like that.
I have just sent a mail to support with the big report
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