TNAS crashing network when shutdown

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onejedi
Posts: 5
Joined: 11 Feb 2020, 03:23

TNAS crashing network when shutdown

Post by onejedi »

Hi, I would like to report the following,

I have an F5-422 connected via LAN2 to my home network. I plan on keeping it running 24/7 but during some testing I have noticed every single time I shutdown the TNAS from TOS (4.1.18), as soon as the TNAS is off my entire network fails, and it comes back online immediately after I unplug the ethernet cable from the TNAS...
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: TNAS crashing network when shutdown

Post by TMSupport »

Hi, this is a totally new report. we have to keep on testing it first. Thanks for the reporting.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: TNAS crashing network when shutdown

Post by TMSupport »

Is it allowed to let our engineer have a remote session to check?You can contact us at support@terra-master.com to confirm the session. Thank you.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
onejedi
Posts: 5
Joined: 11 Feb 2020, 03:23

Re: TNAS crashing network when shutdown

Post by onejedi »

It has done this to me now while in operation, i had to unplug and plug back in the network cable...

I will contact you to setup a remote session at the email you provided.
powerQ
Posts: 65
Joined: 03 Dec 2019, 19:06

Re: TNAS crashing network when shutdown

Post by powerQ »

Like to know the update, haha.
F4-221 TOS 5.1.34 (SAMSUNG 250 SSD x1, WD Red 8TB x 1, Single drive)
F2-423 TOS 5.1.34 RAID1(12TB IronWolf x 2)
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