UPdate to TOS 5.1.24 User issue

[dj13990]

I updated my TNAS to TOS 5.1.24 and now when trying to log in it states user not exists. If I type the wrong password it tells me wrong password. How do I fix this? I do not have SSH turned on.

[dj13990]

I know the user exists, as I can still mount the NAS on my computer with the username and login.

[TMRyan]

It seems that the system database has not been loaded successfully. You can try to restart the device.

[dj13990]

Thank you. That didn't work. I was able to follow some suggestions from the chat support and was able to reinstall the system and get back in.

[phxrx]

I have the same problem after upgrading to 5.1.24.
How can you reinstall it without having access to the system???
Thank

[TMSupport]

{L_BUTTON_AT}phxrx

You can try to restart the device first, and if it doesn't work, reinstall TOS.

[Nickerson]

Thanks TM support, I solved it

[SquarePeg]

Thanks TM support, I solved it

How did you solve it?

[tomgliv]

Can't access TOS after upgrade as username and password are deemed incorrect (haven't changed them) and now there is an additional field on the log-in screen with barely indistinguishable numbers. Once I enter the numbers (double checked and correct) as message pops up to say that the verification code incorrect. It is infuriating that you buy a product and the manufacturers seem to make every effort to make it inaccessible for the user. I recently saw a YouTube video on how to install TruNAS onto a Terramaster unit, this may be the only option because the TOS software is totally useless!

[TMroy]

What is your previous TOS version? did you update from TOS 4? How did you deploy your update?