F4-422 fails to load webui or allow SSH after update

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matt_30
Posts: 67
Joined: 02 Jan 2021, 23:22

F4-422 fails to load webui or allow SSH after update

Post by matt_30 »

I am in a bit of a pickle, I apply the latest update of TNAS and now the web gui fails to load.

When i attempt to SSH in i receive 'Connection Refused'

When i attempt to factory reset the TNAS app does not find my nas on the network even though i can see of loading screen the NAS has recieved an IP address.

Can anyone advise what to do next?

The following is what I can see on the NAS screen:

Image

It appears i am unable to apply Method 2 of the reset process
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F4-422 fails to load webui or allow SSH after update

Post by TMSupport »

The picture you provided is too blurry to check.
For factory reset, please refer to the link.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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