Unable to login after TOS5 update

The discussion here is limited to topics related to the system update itself. Please post the functional issues after the system update to the corresponding other forums.
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benom
Posts: 2
Joined: 03 Oct 2022, 03:44

Unable to login after TOS5 update

Post by benom »

Hi,

I have just updated my F5-221 to TOS 5.0.171.

I have created and admin user during the initialization process. After the initialization I loged in and created a second user without admin rights.

Now I can't log in with the admin user. If i try to recover my password it says that my admin user doesnt exists, what can I do?
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benom
Posts: 2
Joined: 03 Oct 2022, 03:44

Re: Unable to login after TOS5 update

Post by benom »

Finally I have reinstalled TOS5 and looks like it's working now
Jcbarreto
Posts: 3
Joined: 10 Feb 2020, 06:10

Re: Unable to login after TOS5 update

Post by Jcbarreto »

I have a similar issue, I cannot login with the admin user.
Could you please let me know how did you reinstall the TOS5?
thanks
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Unable to login after TOS5 update

Post by TMRyan »

What version is the TOS before and after the update?
TOS 5 cannot use a user name that contains admin, administrator, and root.
How to reinstall the system: viewtopic.php?f=76&t=423
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