F4-210 doesn't boot anymore

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P37
Posts: 7
Joined: 05 Jul 2020, 04:12

F4-210 doesn't boot anymore

Post by P37 »

After updating the firmware ( as descibed here) my TNAS doesn't boot. The update of the firmware like in the description in the other topic had not ended, so I disconnected the TNAS half an hour after starting update from power. Now the TNAS on connecting to power beeps, it only shows all LED on the front, no fan moves, no boot.
What can I do?
TNAS F4-210, TNAS F4-220
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TMroy
TerraMaster Team
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Re: F4-210 doesn't boot anymore

Post by TMroy »

You may download a wrong firmware which lead to update fails. Now your device is dead, we will try to help with a remote session on Monday. Please write an email to tech team and ask for help.
viewtopic.php?f=75&t=608
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: F4-210 doesn't boot anymore

Post by TMSupport »

It's possible that your device has been bricked because of the failed updating. Please send detailed information and LED indicators' status when powered on without any HDDs to support(at)terra-master.com.
To contact our team, please send email to following addresses, remember to replace (at) with @
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P37
Posts: 7
Joined: 05 Jul 2020, 04:12

Re: F4-210 doesn't boot anymore

Post by P37 »

Thank you for support.
I'm via mail in contact with your college. I think it's all clear and the TNAS will be changed.
TNAS F4-210, TNAS F4-220
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P37
Posts: 7
Joined: 05 Jul 2020, 04:12

Re: F4-210 doesn't boot anymore

Post by P37 »

I tried to recover the TNAS F4-210 like described here.
The TFTPServer connects to the TNAS but then comes in the log an error:

Code: Select all

Connection received from 10.18.13.58 on port 1769 [07/08 08:51:46.175]
Read request for file <openwrt-rtd1295-nas_spi-rtk-spi-8M-initrd-sysupgrade.bin>. Mode octet [07/08 08:51:46.190]
File <openwrt-rtd1295-nas_spi-rtk-spi-8M-initrd-sysupgrade.bin> : error 2 in system call CreateFile Das System kann die angegebene Datei nicht finden. [07/08 08:51:46.190]
The german message is in english "System can not find the file".
What's to do?
TNAS F4-210, TNAS F4-220
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TMSupport
TerraMaster Team
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Re: F4-210 doesn't boot anymore

Post by TMSupport »

Did the support replace a new device for you? Is it ok with the new device?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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P37
Posts: 7
Joined: 05 Jul 2020, 04:12

Re: F4-210 doesn't boot anymore

Post by P37 »

Yes, the new device works ok.
But I tried to repair the bricked TNAS and I think, it's ok to help others with the same problem.
TNAS F4-210, TNAS F4-220
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: F4-210 doesn't boot anymore

Post by TMSupport »

Thank you. You can try the solution here viewtopic.php?f=75&t=696
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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P37
Posts: 7
Joined: 05 Jul 2020, 04:12

Re: F4-210 doesn't boot anymore

Post by P37 »

It's the same link, I posted. It doesn't work with the described error.
TNAS F4-210, TNAS F4-220
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TMSupport
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Re: F4-210 doesn't boot anymore

Post by TMSupport »

Then no other solutions at the moment.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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