After updating the firmware ( as descibed here) my TNAS doesn't boot. The update of the firmware like in the description in the other topic had not ended, so I disconnected the TNAS half an hour after starting update from power. Now the TNAS on connecting to power beeps, it only shows all LED on the front, no fan moves, no boot.
What can I do?
F4-210 doesn't boot anymore
Re: F4-210 doesn't boot anymore
You may download a wrong firmware which lead to update fails. Now your device is dead, we will try to help with a remote session on Monday. Please write an email to tech team and ask for help.
viewtopic.php?f=75&t=608
viewtopic.php?f=75&t=608
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: F4-210 doesn't boot anymore
It's possible that your device has been bricked because of the failed updating. Please send detailed information and LED indicators' status when powered on without any HDDs to support(at)terra-master.com.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: F4-210 doesn't boot anymore
Thank you for support.
I'm via mail in contact with your college. I think it's all clear and the TNAS will be changed.
I'm via mail in contact with your college. I think it's all clear and the TNAS will be changed.
TNAS F4-210, TNAS F4-220
Re: F4-210 doesn't boot anymore
I tried to recover the TNAS F4-210 like described here.
The TFTPServer connects to the TNAS but then comes in the log an error:
The german message is in english "System can not find the file".
What's to do?
The TFTPServer connects to the TNAS but then comes in the log an error:
Code: Select all
Connection received from 10.18.13.58 on port 1769 [07/08 08:51:46.175]
Read request for file <openwrt-rtd1295-nas_spi-rtk-spi-8M-initrd-sysupgrade.bin>. Mode octet [07/08 08:51:46.190]
File <openwrt-rtd1295-nas_spi-rtk-spi-8M-initrd-sysupgrade.bin> : error 2 in system call CreateFile Das System kann die angegebene Datei nicht finden. [07/08 08:51:46.190]
What's to do?
TNAS F4-210, TNAS F4-220
Re: F4-210 doesn't boot anymore
Did the support replace a new device for you? Is it ok with the new device?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: F4-210 doesn't boot anymore
Yes, the new device works ok.
But I tried to repair the bricked TNAS and I think, it's ok to help others with the same problem.
But I tried to repair the bricked TNAS and I think, it's ok to help others with the same problem.
TNAS F4-210, TNAS F4-220
Re: F4-210 doesn't boot anymore
Thank you. You can try the solution here viewtopic.php?f=75&t=696
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: F4-210 doesn't boot anymore
It's the same link, I posted. It doesn't work with the described error.
TNAS F4-210, TNAS F4-220
Re: F4-210 doesn't boot anymore
Then no other solutions at the moment.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)