Ethernet USB A vers 2,5 G (TMUAE2500) problem

Topics about hardware platform, power, memory, UPS, network adapter
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Aladin03190
Posts: 4
Joined: 05 Mar 2023, 16:28

Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by Aladin03190 »

Hello,

My config :
F4-220 with TOS 5.1.24 (restore to factory default).
4 Go memory.

this adapter does not appear in NETWORK/Interface.

When i boot it was down by default.

# ip a sh dev usb0
12: usb0: <BROADCAST,MULTICAST> mtu 1500 qdisc pfifo_fast state DOWN group default qlen 1000
link/ether e2:01:50:72:e9:44 brd ff:ff:ff:ff:ff:ff

I can up with command "ifconfig usb0 up" and set DHCP with dhclient usb0.

usb0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 192.168.1.71 netmask 255.255.255.0 broadcast 192.168.1.255
ether e2:01:50:72:e9:44 txqueuelen 1000 (Ethernet)
RX packets 333941 bytes 26305382 (25.0 MiB)
RX errors 0 dropped 1570 overruns 0 frame 0
TX packets 1233 bytes 331779 (324.0 KiB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

Add these line in etc/network

[usb0]
SLAVE = 0
DNS1 = 1.0.0.1
DNS2 = 1.1.1.1
IPADDRESS = 192.168.1.99
NETMASK = 255.255.255.0
GATEWAY = 192.168.1.1
MTU = 1500
DHCP = YES

When i reboot system, the adapter is again down.

Who know this problem ?

Thank you for your answers.
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Aladin03190
Posts: 4
Joined: 05 Mar 2023, 16:28

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by Aladin03190 »

I bought the Terramaster model specifically to avoid any compatibility problem and I find myself with hardware that does not work, even though my NAS is compatible in the description.

I would like an answer from someone from TEAM Terramaster if possible.
User avatar
Aladin03190
Posts: 4
Joined: 05 Mar 2023, 16:28

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by Aladin03190 »

I reinstalled TOS 4.2.40 and the USB 2.5G adapter works.

the problem is TOS 5.1
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Porpin
Posts: 3
Joined: 26 Apr 2023, 01:38

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by Porpin »

Still not working in TOS 5.1.33 with fresh installation upon reset! Perfectly working till previous TOS 4.2.40.
It's a Terramaster branded tool lunched just few weeks before the "new" TOS 5.1 how is it possible that doesn't work with the last version of the OS?!
Please need to be fixed asap!
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TMzethar
TerraMaster Team
Posts: 1205
Joined: 27 Oct 2020, 16:43

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by TMzethar »

We are trying to reproduce and investigate.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Porpin
Posts: 3
Joined: 26 Apr 2023, 01:38

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by Porpin »

Any update? Still not working with TOS 5.1.37
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TMzethar
TerraMaster Team
Posts: 1205
Joined: 27 Oct 2020, 16:43

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by TMzethar »

We are still trying to reproduce and troubleshoot the issue.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Porpin
Posts: 3
Joined: 26 Apr 2023, 01:38

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by Porpin »

New TOS 5.1.40 version and still not recognised!
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TMzethar
TerraMaster Team
Posts: 1205
Joined: 27 Oct 2020, 16:43

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by TMzethar »

{L_BUTTON_AT}Porpin

Are you using the same device model as the topic owner, F2-220?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Aladin03190
Posts: 4
Joined: 05 Mar 2023, 16:28

Re: Ethernet USB A vers 2,5 G (TMUAE2500) problem

Post by Aladin03190 »

I use F4-220 ;)
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